original hall-lane moving and storage

By far the worst move we have ever had. Due to my profession I have moved quite a bit in my career and due to my previous location was forced to utilize Hall Lane who is supposedly a subsidiary of a larger national firm. From the start we were given the run around and it was pass the blame from there. Alex Daflon gave us a guaranteed quote and then it changed from there as he stated it was going to cost more because he stated it would be more than he realized. It states guaranteed on the agreed document. This was after all of our items were already packed. The moving team was so unprofessional and careless. We paid for a full pack/unpack move. The packing team; 2 of the 3 packers were vaping weed all day while packing our belongings. Items were just thrown into the truck with evident damage after unpacking. The truck broke down on the way to our final destination and they were a day late getting here. We had a guaranteed date of completion and that was not honored. The unpacking team was worse than the packing team. Right away damages to our walls and furniture took place. From what we learned 2 of the movers did not even work for Hall Lane and were picked up by the supervisor prior to moving the truck. One mover had diabetes and could not perform tasks and almost passed out in our garage. We ended up having to hire temporary labor to assist with moving boxes into our home. The Hall Lane team caused severe damage to drywall throughout the home as well as damage to our furniture and entertainment devices. We paid for the top insurance and were told by the supervisor that all would be covered and that we just need to fill out a claim. A claim was filled out not more than a week after the move and it took almost 60 days to be completed. Hall Lane refused to pay to damages to our treadmill, tv stand, as well as wall and furniture damages. For a claim that totaled over $2K only $400 was paid out. Our entire move was just under $20k. Avoid this moving company at all costs. Jean Salazar is by far the worst. She supposedly handles all claims. I had to send her information several times as she did not know how to search her inbox. Alex is the worst sales rep we ever dealt with. Choose another moving company. There are so many other better ones out there. Will never use or recommend this company.

Hall Lane was terrific in handling my move from Long Island, from start to finish. I was so impressed with the entire process: from the detailed inventory of my house, to the efficient and careful packing up of my possessions, to the delivery, unpacking, and furniture placement in my new home. The whole team was excellent, professional, friendly, respectful of me and my home. They worked extremely hard and I recommend them highly!

All I have to say is ask for RAUL’S CREW- they were AMAZING!!! It my first time moving with this company and they did not disappoint. Mike Hall made the entire process a breeze and Michael and Elmer were excellent movers. They were punctual, efficient, meticulous and immaculate!!! I can’t thank them enough for all their help and I will be using them again in a few months!!!

We are in the process of planning an interstate move and so I am getting quotes from several moving companies. Most have been great and have been happy to schedule in-home estimate visits. I called North American Van Lines (the Hall Lane "parent" company) and they scheduled an in-home estimate visit for me with someone from Hall Lane. The Hall Lane company called to reschedule the home estimate visit and did not have any correct information regarding my needs/planned move. Despite trying to explain my needs, their representative (Jean) wouldn't listen and TOLD me that I would be getting a phone quote and not an in-home estimate. She repeatedly made erroneous statements ("you're moving a 3 bedroom home", "you're moving a 1 bedroom home") and did not seem to care that I preferred an in-home estimate. I have 3, easily schedule in-home estimates with friendly, professional companies that actually want my business....why bother with Hall Lane?

I have used Hall Lane for several large moves. The crews are always extremely reliable and professional. The coordinator, Richie Schulz, and the back office are also super helpful. I feel like I am in good hands when i use Hall Lane. I highly recommend them.