oz moving and storage

Oz moved me from NYC to San Francisco and they truly won me over. My belongings only took 12 business days to travel cross-country and everything was in perfect condition! The foreman were professional, kind and helpful. Moving cross-country can be so stressful and I was thrilled with how easy OZ made it. Strong communication throughout the entire process!

LOST HIGHEST VALUE ITEMS We contracted Oz Moving to move us from New York to San Francisco, paying over $6k for the move itself. During the initial moving phase, we were provided no information or given adequate briefing on the company's insurance policy for lost or broken items. Upon receiving delivery of the items in San Francisco, almost $5k worth of items were lost, almost all of which constituted our highest value items (golf clubs, expensive luggage, high-end vacuum cleaner). While the company has provided a settlement, the settlement does not even remotely cover the cost of the lost items, providing only $300 in total. When we called Oz, the settlement team noted that the sales team is supposed to provide upfront information on the insurance coverage and recommend a policy, but our sales rep obfuscated the insurance details and coverage risks during the initial sale process. Upon delivery, the delivery team also claimed all boxes were delivered, despite clearly not counting the boxes, and when we raised the issue during delivery, claimed that all items in the truck had been offloaded. The company should have been more forthcoming regarding coverage and risks, and has made very little effort to amend the lost items.

John is the most open and honest person I've met in a long time . If your moving ... do yourslf a favor and call OZ MOVERS .