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pena transports

Google Reviews: 4.6/5

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icon_mdetailMap 2410 Patrick St, Irving, TX 75060, United States
icon_mdetailNationwide DOT No.: 3540647

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Blogs

4.6
Average Rating
60%
0%
20%
0%
20%
I recently visited Total Wine & More for my brother's birthday celebration, hoping to purchase some of his favorite drinks. While I appreciated the store's extensive selection, my experience was marred by an unexpected ID policy that could benefit from clearer communication and more flexible handling. Upon reaching the checkout, we were informed that everyone in our group needed to present identification. My friend, who is 21, had forgotten his ID. I understand the importance of age verification in alcohol retail, and I respect the need for compliance. When we offered a photo ID as an alternative—following the cashier's own suggestion—it was surprising when she then called her supervisor, who categorically denied its acceptance. This created confusion, especially since the cashier initially indicated that a photo ID might be acceptable and then cited a specific age verification policy for those between 21 and 22 years old. This situation felt particularly frustrating, especially considering that it was a special occasion and my friend was clearly of legal age. As a former retail manager with over eight years of experience, I recognize the necessity of adhering to store policies. However, the rigidity displayed in this instance felt excessive and not reflective of a customer-focused approach. Moreover, I noted a lack of signage in the store indicating that everyone in the party, regardless of whether they were making a purchase, needed to show ID. This lack of transparency contributed to our confusion and disappointment. Clear communication regarding such policies at the entrance or checkout would greatly enhance the customer experience and prevent similar situations in the future. In conclusion, while I appreciate Total Wine & More's commitment to responsible service, I believe that implementing more flexible age verification policies and ensuring that clear signage is displayed would significantly improve customer satisfaction. This change could help maintain the store's reputation for excellent service while still prioritizing compliance with legal requirements.
AX
Annie X
3/5 | in the last week
This place is amazing, spectacular store that has the best, from the best Wine, Spirits and Beer. The best Local and Import products. The store is operated by an Amazing and Professional Manager, very knowledgeable staff and amazing Sommeliers. Tina you are the most Professional and best Manager ever! Thank you so much for always taking care of my wine and spirit needs!
JC
Joel Chavez
5/5 | 6 months ago
They got everything you gonna need 💯🔥 Huge effin store Really impressive 👍👍
D
DEE
5/5 | 3 months ago
I'm totally impressed. The gal stocking and taking inventory (assumption) in the Gin aisle was super nice, very helpful, and knowledgeable. She was easy on the eyes too but too young for me. So glad I ran into her because the conversation about the different Gins was great. She probably got more helpful information from me than I did her, but all in all, I appreciate her insight on the newest gins on the market and others that no longer exist. Sad to hear the Bummer and Lazarus Gin is no longer available. This would explain why I have not seen it. I told myself I would forget her name but I did. Good news, I'll never forget her face. I will be back for more suggestions.
MG
Michael Garcia
5/5 | 2 months ago
I just get a survey task to take photos here. This shop manager was very rude and didn’t have empathy. She didn’t even ask for whether my survey company is cooperating with them or not. I spent my gas and time for work. And they didn’t let me finish my task,I couldn’t get my money. They didn’t listen to me 😊 The way she spoke was almost equivalent to asking me to leave without buying anything. Worse experience .
AS
Alice Shih
1/5 | a week ago

FAQs

  • How do you estimate the moving cost?

    Ans: Moving costs are evaluated by considering multiple factors related to your move. Some factors included in the calculation are moving distance, date of your move, property size and type, and services required.

  • Are there any additional fees besides the moving quote?

    Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.

  • How long does the move take?

    Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.

  • How does a Pena Transports handle moves during bad weather?

    Ans: Pena Transports take all necessary steps to ensure the safety of your belongings during bad weather. During bad weather moves, all the items are packed in waterproof materials, and safe transportation is ensured.

  • Does Pena Transports offer free moving estimates?

    Ans: Yes, Pena Transports offers free moving estimates.

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