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red dot storage

Google Reviews: 2.2/5

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iconBox red dot storage Information

icon_mdetailMap 1676 Hebron Rd, Heath, OH 43056, United States

Seattle Moving & Storage
5/5
1585 McNeil St
DOT No.: 4025637
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NORTH AMERICAN MOVING EXPERTS LLC
5/5
10973 S US HIGHWAY 1 PORT ST LUCIE, FL 34952
DOT No.: 3929365
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Extra Mile Van Lines
5/5
1900 RESTON METRO PLZ, STE 600
DOT No.: 4163060
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NORTH AMERICAN MOVING EXPERTS LLC
4.8/5
1525 NW 3RD ST STE 8
DOT No.: 3709259
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Blogs

2.2
Average Rating
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80%
Oh and they have the nerve to write back to me and say please call our number. Every time I do I get rerouted to the same people with promises to take care of me. Call me back or help me or assist me along with multiple canceled appointments. They've also done this to several other people on the property and another property as well. So I'm thinking don't ever rent from these guys their trash. They have no morals, respect, values or any care concern for their customers. Not one time if I got in one phone call and apology this was not investigated by any means way, shape or form. They just made their call on kicking me out without a written notice or reason why? With any proof or anything because I wrote a review and told my honest opinion. Now I'm suffering the consequences well. Not for long. They're not going to do this to anybody else. I will not stop until I get done. What needs to be done? The right thing you guys will never ever ever do this to another person again
SC
Sarah Christensen
1/5 | 11 months ago
When I first obtained the two units that I had I would have gave five stars everything was just easy going want to done put us on the problem has persisted I've been broken into twice the cost of upwards of 7500 or so the process of trying to get compensated is not easy the people on the phone they are compassionate but have no cares about your stuff I always get the well that's not my problem I wish that I could leave a good review I hope this company seriously works on their customer service skills because I believe that it would be a great company once again put cameras around your facilities if you're going to fix it in and have codes then have cameras as well so when somebody gets robbed we can subpoena that stuff and be able to say hey those are the ones that robbed me butt hopefully I will be able to retain my money back for the losses of all my stuff and I still pay for my unit and I truly hope that they work diligently to better their environment I would recommend them but I would be very watchful and go to your unit often and I would put a security question into the phone number so anybody that tries to go in being you has to be able to answer the security question my advice
AT
Allen Troeger (Michael Allen Phelps)
2/5 | 6 months ago
I have had 3 units with red dot storage and paid on time for months. There was a break in at my location (Conway Arkansas). Because of that red dot storage put a lock on my unit. Next time I went to access my unit I was unable to use the code given. After calling multiple times I was told a supervisor would have to come out and change it because it was incorrect. Waited weeks and it never happened. I called multiple times and was not helped. So I decided I want to leave and go somewhere else because clearly the customer service is not good. I scheduled a move out- of course life happened and I had a death in my family and was unable to move out within the time frame- then had a vacation out of the country so I was charged for another month on all 3 units….understandably. I called and asked to atleast be compensated for the lack of access to one of the units since the break in and no one cared….once again……so I told them I would pay on the unit they had the most items and move out of it. I went to move out and didn’t have gate access even though this unit was FULLY PAID. I called and was told because my other two units weren’t paid I couldn’t go in the gate. Even though I signed 3 SEPARATE LEASES….I was denied access to a PAID UNIT!! Now, I was told I had to wait over 30 days to do any sort of collections with them. Basically I paid that unit for no reason at all. It was pointless. I have no idea how you can deny access to a unit that is fully paid but it is disgusting and unprofessional and extremely unacceptable!
LM
Laura Mullins
1/5 | 5 months ago
Do not I repeat don't rent their units. Mines was broken into multiple times I have a officer over my cases and they still won't return any calls or emails concerning my belongings
NA
Natalya Andrews
1/5 | 2 months ago
It has not been 1 time since renting this unit that I could drive up enter my code to get into the premises and was able to get in It always says access denied. From day one I had to call to get a temporary code in order to get in. This place is horrible when it comes down to getting in without calling customer service.It’s a waste of your time going there outside business hours. 24/7 is a joke.I am highly disappointed with this service. I will be moving my property out asap which will be in the morning when customer service has reopened to get a temporary code once again in order to get in to retrieve my property.This has been wasted time money and energy going there today.
yz
yolanda zanders
1/5 | 6 months ago

FAQs

  • How do you estimate the moving cost?

    Ans: Moving costs are evaluated by considering multiple factors related to your move. Some factors included in the calculation are moving distance, date of your move, property size and type, and services required.

  • Are there any items that the Red Dot Storage will not move?

    Ans: There are many items that Red Dot Storage will not move including cash, valuables, jewelry, sentimental items, and more. There is a list of items that Red Dot Storage is not authorized to move.

  • How does a Red Dot Storage handle moves during bad weather?

    Ans: Red Dot Storage take all necessary steps to ensure the safety of your belongings during bad weather. During bad weather moves, all the items are packed in waterproof materials, and safe transportation is ensured.

  • Can the Red Dot Storage disassemble and reassemble furniture?

    Ans: Red Dot Storage can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Red Dot Storage will need to complete some paperwork and your directions to park the truck and proceed with the move.

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