Right Movers, Inc. Info | Compare Moving Quotes

I am writing this today as it is the year anniversary of our move with the Right Movers. For a year now, Tim and Martina have been stringing us along on reimbursing us for the damage they did to our last property. Their movers caused over $1,000 in damage. For a few months, they looked like they wanted to help and would reply to emails. Eventually, they just stopped responding and never paid us back. Needless to say, I would not recommend anyone use their services.

I hired Right Movers off the recommendations from our neighborhood Face Book page. Martina was helpful and was prompt to respond with any questions I had regarding our move. The day of the move started great, the guys were on time, packed mostly everything, and got to our new home in a timely manner. Unfortunately that is when things went south. The lead on the job and myself had a discussion as to getting the refrigerator through the doorway. He asked if handles could be removed, I requested they remove the doors so no damage would occur. The lead and helper decided to not listen to my request and forcibly pushed my fridge through the doorway, causing damage to my doorway, flooring, and refrigerator. To make things worse, they did not say anything about it and moved on to another room of unloading. When I walked back in and saw the damage I brought it to the leads attention and he said that he would let his office know of the damages occurred and I would just need to follow up with the office for the claims end. They also fully disassembled a bed frame and could not reassemble correctly and lost some of the screws. At the end of the move, the lead stated that he was going to call the office to let them know they were done and to give the damage information. He came back into our home and again apologized for the damage they caused and to follow up with the office. They seemed to be truthful so I thanked them and gave them a very nice tip. Well then the real headache began. Once the office finally called me back, the office is not open on weekends, but does not state online or voicemail that they are unavailable, they told me the lead made no comment of the damage they caused. Tim, the owner emailed me stating he would have his employee come back to paint the damaged doorway and to glue our floor. After speaking to him on the phone he requested I get a quote for the replacement of the damaged flooring on 04-11-2024. The estimate was done 04-16-2024, no response from Tim until 04-19-2024 and at that time he stated he needed (3) total estimates and he would arrange it. I am still waiting on this to occur. I had to hire a painter to patch, sand, and repaint the doorway. The least the owner can do is cover the cost of the damaged flooring. I haven't even asked them about how they would rectify the refrigerator damage. April 25th was the last contact from Tim, I sent day last follow up 9-2 and still no response. If Tim can stick to his word and make things right then I will update this review, but at this time I would say proceed with caution and keep close eyes on the employees as I should have stood there to make sure they did as I requested and remove the fridge doors before moving it through the doorway. (The previous owner had an oversized fridge in the same spot and their movers had no issues getting it out of the space)

We requested Right Movers provide us with 3 strong people, and a truck to assist in moving our large, heavy items from our old home in Fullerton to our new home in Yorba Linda. After an Facetime interview and walk through our house, we were provided with an estimate. They moved everything carefully, and only managed to break one item, a 24" dia. catch saucer that went under a large plant. They placed all the items where we requested, and carefully assembled the beds and other items that required disassembly to move. It took a total of 6 hours to move, down from the 8 hours that was in the initial estimate, and they adjusted the price to reflect the real moving costs. The office manager,Martina Kaplan, did some research and found a replacement for the broken item within the allowance they quoted for it, and we are very pleased with the quality of the overall move.

The right movers are the "WRONG MOVERS". Do not hire this company! They were going to move us on a Sunday and be here at 10:00. They did not show up. We got a text that they would not be able to make it that day. REALLY!!! A new move date was set for the next Wednesday. They were going to be here at 9:30 (and the owner even said he would be here so that nothing could go wrong). At 9:35 on Wednesday, the morning of the move, they let us know they could not move us again. And they did not even have the decency to call us (either time), we had to hear it from our realtor. This is the worst company I have ever had the misfortune to use. What they don't realize is that I am a customer service and sales trainer. They will now be front and center of every client I see as an example of the worst customer service ever! WARNING: DO NOT USE THIS COMPANY FOR YOUR MOVE!!!!!

Right Movers are a phenomenal moving company. The loading crew is professional, careful and make sure everything is secure and safe. The communication between Tim and myself was flawless from the start until the end. I have recommended them to two people before my move and they were extremely satisfied themselves. I will continue to recommend them to anyone looking for a professional moving company. Thank you Right Movers for making my move across country smooth.