roadrunner transport services inc

Excellent service from start to finish! I have to admit, after reading these reviews I was a little nervous about my shipment. My shipment was picked up on time in Ohio and shipped 2,400 miles to California. Shipment arrived on time at my residence and was in perfect condition. The driver that put it in my driveway was professional and courteous. I would not hesitate to use Roadrunner again!! 5 star service!!!!

Experience depends they can unload you same day or it can take 3 days. You can’t do anything about it. I would not deliver here anymore almost got stuck here for long 4th of July holiday weekend.

It’s been 2 weeks since i ordered my shipment, took 48 hours to get unloaded, supposedly outt for delivery since friday, the terminal won’t pick up no calls, customer service can’t get me a hold of them either to the point where i gotta almost beg for them to deliver something that i have paid off, this company is so unprofessional, never using this company again. i’m hoping this shipment gets here tomorrow because one week waiting for my shipment is unbelievable.

I am having an absolute NIGHTMARE with Roadrunner Freight. I have lost thousands of dollars in lost income. (I'm self employed so when I do not work I lose income.) They said they’d deliver Monday, Thursday, and today, Friday. I cancelled all of my appointments in my clinic and hired 2 movers to sit with me during all three delivery windows and they never came nor called. They never call me to tell me it’s not coming or to reschedule. I have had to chase them. Every phone call is at least an hour between waiting and inquiring. When I call them they say "It's on it's way" and at the end of the day, “Oh, it didn’t make it on the truck today.” Why wouldn't they call me in the morning and let me know? Clearly they have organizational issues. I have called them several times. There doesn't seem to be a desire to make this delivery or any understanding about how many people they are affecting by saying they're coming when they are not. When I asked to speak to the owner of the company they gave me the mangers name and number-Eric and the number doesn't work. I have never been so disappointed in a company in my life. "Consistent, reliable, on-time service" is an absolute lie. I have lost THREE days of income, they don't seem to care, and there doesn't seem to be any end in sight. I will never purchase a product that uses this company again. It's just not worth it. Update* When my order arrived it was still packaged well and no damage was done to the item.

I have been trying to cancel a booking for 4 days now. That's 4 days of waiting several hours on a phone with no one answering. PICK UP THE DAM PHONE ALREADY. I WILL NEVER USE THIS SERVICE AGAIN