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roc auto transport

Google Reviews: 3.9/5

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icon_mdetailMap 51 Bright Autumn Ln , Rochester, NY 14626, United States
icon_mdetailNationwide DOT No.: 3264448

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4.8/5
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DOT No.: 3709259
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Blogs

3.9
Average Rating
60%
0%
20%
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Just want to take a moment to thank a team member at this Auto Zone. A few weeks ago Marvin helped me out with a fix finder test and I also had a question on why one of my dashboard lights kept popping up even though there was no issue and shouldn’t be popping up. I got a little confused and asked him if he could write down these directions he was explaining for me (my memory is not the best) he gladly did in detail, with a smile on his face. Great customer service. Definitely went above and beyond to help me out. Couldn’t be happier with my experience.
JX
Jerica XO
5/5 | in the last week
I took my auto battery to be check the customer service representative the the battery he said need to be charge after 3 hours I when to pick up the battery and representative gave me the item when I get home the car do not started when l check the battery do not have any charge the representative should check the battery before hander to me what he did not do please instruct you employee the procedures if he let me know that the batido not work I will buy one immediately
JA
Jose Antonio Perez
2/5 | 2 months ago
Spent an hour trying to return brand new unopened rotors while the system kept showing that the return has already been processed. They didn’t realize it’s because the return is processed only halfway and aborted by another store just before I came here. The thing I need to criticize is that, in this situation, when the business cannot satisfy the customer, they should try to make up for it. Instead, their clerk Mike, cleverly opted for criticizing the customer before he had any full grasp about the situation, while his coworker who actually spend the time helping me comprehended the problem. Rather than thinking of additional measures to solve the issue, Mike started to blame me for not being able to prove that the rotor is actually not returned before, even though I have the rotors placed before him right in front of his eyes. Apart from being how stupid and hilarious it is, he chose the wrong side using the wrong manner. He is defending a wrong side using rude manner toward a loyal customer who had spent a thousand dollars I the past two months at AutoZone. I didn’t even get a final apology after his manager identified the real cause and solved the problem in the end. Why does AutoZone still keep this employee who is pretty good at breaking the trust with customers?
ZC
Zhiquan Cao
3/5 | a month ago
We originally came in to find a specific part for our vehicle and the employee couldn't find it and had trouble. So we left and decided to come back and Mike Bui helped us figure out the problems we had but with such a great attitude. Thanks Mike!
ME
Mercife Everhart
5/5 | 2 months ago
Amazing customer service! Really appreciate the time, effort, and care Marvin took in replacing my car battery. AAA had to jumpstart my battery and they said, "The battery is not good. Take it to Auto zone and they will replace it." I took it straight to Auto zone in Alum Rock, San Jose. Really appreciate Marvin's help in measuring the car battery, taking the time to find different options, fitting with the best one, doing a thorough job in replacing it, and sending me on my way in no time and giving me the peace of mind that I don't have to worry about my battery during this cold season!
RR
Rekha Raman
5/5 | 6 months ago

FAQs

  • Who will bring the packing supplies?

    Ans: Roc Auto Transport will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.

  • Are there any additional fees besides the moving quote?

    Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.

  • Can the Roc Auto Transport disassemble and reassemble furniture?

    Ans: Roc Auto Transport can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.

  • When is the best time to move?

    Ans: The best time to move is weekdays and off-peak season. During this time the Roc Auto Transport are easily available and moves are less expensive.

  • What areas does Roc Auto Transport serve?

    Ans: To check whether we operate in your area, visit our website or connect with our customer representative over a call.

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