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sartain moving llc Information
8628 Oldwoods Way, Sacramento, CA 95828, United States
DOT No.: 3741383
5/5
5/5
5/5
4.8/5
Blogs
Long distance move-out of state, worst experience of our lives. Would give zero stars if I could.
UPDATE: we attempted to reason with owner about getting some money back for the services not performed even though we paid for them and were part of contract. He (David K.) took no responsibility for anything, refused to refund any money, and just pushed us to submit a claim form to seek resolution. After this, we double-confirmed with him his insurance only covered damage and not non-performance of services so he caught in yet another deception for pushing us to file a claim doomed to fail before it is even reviewed. DO NOT BE SCAMMED!!! HIGHLY SUGGEST TAKING YOUR BUSINESS ELSEWHERE...THEY WILL JUST GIVE A LOW-BALL QUOTE AND CHARGE DOUBLE ANYWAY SO IT IS WORTH PAYING FOR SOMEONE RESPECTABLE AND HONEST. ALSO SUGGEST CHECK COMPLAINTS WITH CA ATTORNEY GENERAL'S OFFICE...GOOD LUCK WITH YOUR MOVE!
FULL STORY:
This was an absolutely painful and awful experience that is a complete bait-n-switch once they have your stuff. Everything was great on the pickup end with four guys to help move everything and excellent documentation, etc. On the receiving end though is a completely different story. Though we gave plentiful information on the destination and options for getting into the house, an 18-wheeler shows up with just two guys (inc. driver) and absolutely unequipped to handle the amount of stuff and certainly not the piano they charged extra for special handling of. As a matter of fact, they truck driver was unaware if the piano was even on his truck until enough stuff was removed to discover it.
All items are stacked to the ceiling of the truck and most boxes are clearly crushed well-beyond anything they were designed to handle. Even though the contract had provisions for things like a smaller vehicle to transfer if the 18-wheeler could not gain access, the truck driver was completely unaware and certainly unprepared to handle this. We ended up having to negotiate with the local police to let us block a major road for many hours to complete the job because there was no other option.
Even the quoting process is designed to be a bait-n-switch. They supposedly quote you an estimated weight based on actual inspection of your stuff, but then they charge you a weight minimum far beyond the initial quote so it kind of begs the question of whether or not these folks understand what a quote even is. Why quote anything if you will not charge less than the minimum for 6,500 lbs. Regardless, the "actual weight" (never supported by any documentation and not produced when requested) ends up being MUCH higher than anything estimated or even the minimum so I am not sure even sure which part they are scamming you on from the initial quote to the "actual" weight that comes in double the initial estimate.
Worst of all, even though we paid for all these services that were not delivered upon, we ended up having to help with the move of larger items as well as reassemble many things that were broken down by the movers on the ship side and were told they would reassemble, but we had to end up doing because they refused to assemble anything but the largest items (beds, dressers, etc.).
Lastly, major damage was caused to items as well as the floors of the new house we are renting since they did not have enough manpower to properly transfer the stuff.
So if you go with this company, then prepare to pay at least double what was quoted and do not expect to get your stuff delivered in decent condition by enough people to handle the move on the other end.
CZ
Caryn Zahnstecher
1/5 | 2 years ago
We booked Spartan Moving a month before moving out of the Bay Area.
Communication: Excellent and very timely. All logistics were explained well, all questions answered, and confirmation email was very thorough.
Moving: We received a call 30 minute prior to their arrival. They arrived early at 8am which worked very well for us. They wrapped our furniture carefully to ensure no damage. The movers were very nice and communicated with us throughout.
Rate: For the service we received, the rate was very competitive.
Overall: We were happy with Spartan Moving and have recommended them to our family and friends.
RJ
Rabia Jamil
5/5 | 3 years ago
We hired Spartan to move our furniture and belongings from one side of Cambrian to another. On moving day, a team of 3 showed up right on time and quickly emptied out our 3 bedroom house. I noticed they were very careful with handling our stuff, making sure each piece was safely wrapped. They also provided wardrobe boxes for me the shove all my clothes in to transport to my new home. When we arrived at our new home shortly after, the Spartan team were very careful not to damage our newly painted walls and refinished hardwood floors. They laid out protective mats on the floor and stairs. I appreciate their professional attitude and fast paced style, especially in a 90+ degree day. 10/10 would hire them again.
CL
Chris Liwanag
5/5 | 3 years ago
Spartan movers were prompt & careful with our items and they hustled the entire time. Our move ended up taking longer than expected but they were helpful & positive throughout. Very hard workers and best price around! We found out the people we bought our house from also used Spartan and my sister who moved last year used them as well!! All were happy with their service.
JL
Jessica Luna Atilano
5/5 | 3 years ago
We booked Spartan Moving for our 2 bed/2 bath townhouse move locally in San Jose. I have to say the process was super smooth and easy, they got back to me with a quote within 24 hours, they followed up with me to confirm the details and on the day of, they arrived early at 8am. I could tell that the gentlemen have tons of experience in moving, they rolled out a protection layer on the floor, they packaged all of the furniture, mirrors, and even offered to pack our TV's. They were quick, friendly, and efficient. So glad I booked them and will definitely be doing business with them again in the future!
JL
Jennifer Lopez
5/5 | 2 years ago
FAQs
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What is the right time to schedule a move?
Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.
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Does anyone need to be available at the current location and destination address?
Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Sartain Moving Llc will need to complete some paperwork and your directions to park the truck and proceed with the move.
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How to get a moving estimate from the Sartain Moving Llc?
Ans: Sartain Moving Llc provides online and on-call moving estimates. Connect with us to get the moving quote easily.
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What areas does Sartain Moving Llc serve?
Ans: To check whether we operate in your area, visit our website or connect with our customer representative over a call.
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Can I make changes to my move date with Sartain Moving Llc?
Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.
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