Shetler Moving Storage, Inc. Info | Compare Moving Quotes

1. We were loyal customers of Shetler Moving & Storage- we have moved 3 times in the last 8 years. We used them every time. 2. We used to live next door to the owner & adored he & his wife. 3. Family friends with the estimator - who truly was sorry for our experience 4. I am a real estate agent & refer Shetler on a regular basis. 5. We have never taken out extra insurance. Our experience has been good & it never warranted it. We were told the crew they had now was the best they have had in years. Spending thousands of dollars with a reputable moving company should serve for something, right? The crew we had worked hard, were very respectful & we tipped them well. Moving is hard work & it was hot. But the negligence this time we thought had to be lack of training? Nothing was wrapped. Floors were not protected. Dolly’s were not padded. A completely different experience from our last 2 recent moves. This is obviously the reason for the extensive damage to our furniture, walls & flooring. Negligence & lack of training. I really couldn’t believe all the damage once it was truly able to be assessed. We were told we had to fill out a claim (I have over 60 photos of damage). The time I have spent on making my furniture look presentable & filing a claim is countless hours. I was told a magic eraser could take a lot of that off. I was told vacuuming could do that to the base of the furniture. Again, we did not take our extra insurance. Obviously their mojo is deny, accuse & turn any accountability around on the customer no matter what the history- our history was good. The treatment we have received has been complete disrespect & denial of any wrongdoing, questioning our integrity & saying we were slandering them. Instead of being empathic, they accused us of having prior damage. Let’s not forget that Shetler has moved us every time. I have continued to ask what standard protocol is for a move? I even asked this question on a video of their Facebook page . My comment has been deleted & I have been blocked from their page. We spent thousands on this move going 10 minutes away($4400) . Nobody would ever tell what a basic move should include. I was told that each move was different. Again, no accountability. They decided to offer us a $500 good faith gesture & give us the .60/pound for the damaged items. The total of $1211 was comical. They said they could recommend a furniture repair person because we didn’t take out the extra insurance. If you go to Two Men & a Truck they clearly layout what is to be expected & how the furniture will be wrapped & flooring protected. The treatment that was given to us as loyal customers was unacceptable. They want us to sign a release & take the money. This is not about the money. This is about doing what is right & hoping nobody else has this experience. We will not be signing any release or accepting a penny from them. I had really hoped Shetler would make this right & I would just not refer them anymore. It saddens me that our experience made me feel that I had to share.

Absolutely fantastic service! And the lowest cost! Great Realtor recommendation

Worst moving company in this area! AVOID!!! Damaged multiple very expensive furniture and refused to make it right. We are spreading the word

The movers were professional and friendly. They worked quickly and efficiently to move our belongings to our new home. I definitely recommend this company. Thank you!

I highly recommend them. They work fast and efficiently. They were careful with all my furniture. I will definitely use them again in the future. Thank you Antonio, Brett and Eli, you are the best!!