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Smartbox Moving And Storage Info | Compare Moving Quotes

Google Reviews: 3.7/5

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iconBox smartbox moving and storage Information

icon_mdetailCall +1(216) 539-1972
icon_mdetailMap 20036 Progress Dr, Strongsville, OH 44149, United States

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Reviews

Rate This Business
3.7
Average Rating
40.00%
40.00%
0.00%
0.00%
20.00%
I waited over 3 weeks to have a SmartBox to be delivered and even took the day off from work to wait for the delivery. They never showed, never called. When I called the next day, which was a Saturday,they told me to call back on Monday to confirm the status of the delivery, which was now showing in their system for the following Wednesday. They even suggested I call back Tuesday, just to confirm the delivery. When I called back on Tuesday, they had a "pickup" scheduled and not a delivery. When I asked what the issue was with the delivery, the representative confirmed that the delivery center's forklift was not working and that was the reason they couldn't deliver the boxes. That doesn't excuse the lack of consideration of a phone call. If this is how things start with SmartBox, I have no confidence in their ability to drop off and pick up these boxes as promised as part of their service. In the end, I requested to just have them refund my money. Now we'll wait and see if they call tomorrow with a confirmation number of that cancellation as promised
RR
Rigo Rodriguez
1/5 | 7 years ago
Customer service setting up the delivery was fast & easy. The delivery driver was really nice and was able to expertly maneuver the forklift to position the boxes exactly where I requested them.
jb
jennifer baker
5/5 | 6 years ago
Cheapest storage unit from what I could find. Easy to schedule over the phone, friendly delivery drivers and clean boxes. Only thing is they showed up really late in the day. Wasn't a problem for me, but my advice is schedule them to come a day earlier than you need the boxes.
SS
Samantha S
4/5 | 8 years ago
Great customer service with competitive pricing. We had zero issues or problems with our rental. Their straight forward and simple process made it very easy to do business with. We will use their services again should we ever need them.
DK
David Kintz
5/5 | 5 years ago
Their delivery windows are wide and not super reliable with timing. Like they tell you the night before they're gonna come in the morning then they don't show up till the afternoon. But for the price I can't complain.
NY
NC Young
4/5 | 6 years ago

FAQs

  • What services does Smartbox Moving And Storage offer?

    Ans: Smartbox Moving And Storage offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.

  • Are there any items that the Smartbox Moving And Storage will not move?

    Ans: There are many items that Smartbox Moving And Storage will not move including cash, valuables, jewelry, sentimental items, and more. There is a list of items that Smartbox Moving And Storage is not authorized to move.

  • Can the Smartbox Moving And Storage disassemble and reassemble furniture?

    Ans: Smartbox Moving And Storage can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.

  • When is the best time to move?

    Ans: The best time to move is weekdays and off-peak season. During this time the Smartbox Moving And Storage are easily available and moves are less expensive.

  • How to get a moving estimate from the Smartbox Moving And Storage?

    Ans: Smartbox Moving And Storage provides online and on-call moving estimates. Connect with us to get the moving quote easily.

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