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soft touch moving and packing

Google Reviews: 4.7/5

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icon_mdetailMap 3411 E Corona Ave Ste 107, Phoenix, AZ 85040, United States

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Blogs

4.7
Average Rating
60%
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40%
Exceptional Service Every Time I have used Soft Touch Movers for all three of my moves over the past few years and they have consistently provided outstanding service. Their team, led by Ricardo, is simply the best in the business. On my most recent move, Ricardo and his crew packed up my entire house in record time. They were extremely efficient, packing everything securely while still moving at a fast pace. The communication from the team was excellent - they clearly explained what they would and would not pack, and made sure I was comfortable with their process. One of the things I appreciate most about Soft Touch is how well they label and organize the boxes. After unpacking, I was able to find everything I needed right away. The labels made it easy to know which room each box belonged in. Moving three flights of stairs to a top floor apartment is no easy task, but Ricardo and his team handled it with ease. They moved quickly and carefully, getting all of my belongings upstairs without any issues. Perhaps most impressively, Soft Touch Movers saved me money on this move. Their prices are very reasonable, especially considering the high level of service. After three moves with Soft Touch, I can say with full confidence that they are the best moving company in the Phoenix area. Ricardo and his team are professional, efficient, communicative, and affordable. I highly recommend them to anyone looking for an exceptional moving experience.
MA
Michael A Tomcal
5/5 | in the last week
Rick and Ernie moved my family's stuff to our new home today, and let me tell you, that was the best housewarming gift we could have ever given to ourselves. They were fast and efficient, and we were blown away by their service. Pricing was very affordable, and well worth the cost. They wrapped everything up to keep our furniture safe, and even got our super heavy mattress upstairs no problem. I HIGHLY recommend using Rick and Ernie from Soft Touch Moving for your next move! Thanks guys!!
BK
Bri Kessler
5/5 | 3 months ago
We had an AMAZING experience with Robert and Ricardo. They were personable and professional and made our move quick and efficient. Their level of courtesy and service is one to take notes from. We will surely be referring your company based on their service. THANK YOU!
SL
Sheltonn L. Johnson
5/5 | a month ago
My boyfriend and I had a moved scheduled for today at 6:30 am. We received an email at 10pm the night before from the manager Scott that says due to unforeseen circumstances we will be delayed until 8-9. A phone would have been preferred as we did not check our emails and arrived to our old place to move at 6am. Things happen and we understand that. However 10:30 rolls around and we have received no calls or updates. We attempted to call the business numerous times with no answer. We finally received an email stating that we should be hearing from the manager and that the moving team was half way through a job and we'd be the next time. Per our contract we were supposed to be the first move of the day and that was guaranteed, however we were just happy they'd be getting to us soon but did ask for a discount due to the inconvenience and lack of communication. 3:30 rolls around and no further updates given, no call from the manager or updates from the moving crew. We sent another email with our frustrations. At this point we didn't know if they were going to show up and we had to be out of our old apartment that day. Needless to say we were stressed and receiving no reassurance. Scott (Manager) finally emails us back and states they are unable to complete the move, no phone call or explanation. I have never been treated or seen a business owner act such a way. The lack of communication and kindness speaks volumes to his character and his business. Im appalled by his behavior and lack of professionalism. He left two people stranded with little to no options. I have used and recommend Soft touch in the past but never will again. I recommend Scott find a little kindness and better communication skills in the past because this is absolutely unacceptable behavior.
BL
Bailey Leuthner
1/5 | 2 months ago
Just know that if you book a move with Soft Touch, they may never show up, never call to communicate, and never refund you. We were scheduled to move at 6:30-9:30 in the morning, and at 10 pm the night before, Scott, the owner, emailed me that they would be around at 10AM. Soft touch had my girlfriend and I waiting around my apartment from 7AM until 6PM without so much as a phone call, and when we emailed, we were met with the empty promise that someone would show up or call us. Scott finally emailed back to cancel our move rather than professionally handle the inconvenience, and we were left with 1 day to throw all our possessions in a pickup truck. Thankful that I had friends free and available to help out. Scott does not run a dependable or reliable company. They additionally had said they would refund us the money, however they did not and we had to dispute his charge via my credit card. Cannot recommend this unprofessional, dishonest, and unreliable business. If you do ever book with them, do not trust their window or estimated arrival, as it seems clear from my experience and other reviews that Scott expects you to be free all day at any time - and even then, they may never show up.
ZM
Zachary Mace
1/5 | a month ago

FAQs

  • How long does the move take?

    Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.

  • Is it necessary to tip the Soft Touch Moving And Packing?

    Ans: Tipping is optional. It depends on how you feel about the move, whether Soft Touch Moving And Packing handles it well or gives you a hard time throughout the move. If you wish to tip, you can explore this article to learn more.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Soft Touch Moving And Packing will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • How does the Soft Touch Moving And Packing ensure the security of my belongings during the move?

    Ans: Soft Touch Moving And Packing ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

  • Can I make changes to my move date with Soft Touch Moving And Packing?

    Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.

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