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Google Reviews: 4.4/5

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icon_mdetailCall +1(661) 257-2415
icon_mdetailMap 28754 Castaic Canyon Rd, Valencia, CA 91355, United States

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Reviews

Rate This Business
4.4
Average Rating
80%
0%
0%
0%
20%
I've been a tenant at SOS Storage Centers for 10 years. Jessica M is a great manager. Customer service and cleanliness are of the highest standard.
PM
Phillip Mack
5/5 | 6 months ago
Angel and all the people I have dealt with are very professional and courteous! They give me calls when I am going to be late...and sometimes I am and have to pay late fees. Not their fault but mine. I find communication is key and they have been extremely understanding and empathetic during this pandemic. For what it's worth that is my personal experience from having a storage unit here for three years.
ED
Erik Duba
5/5 | 3 years ago
Very poorly managed. Angel the Manager is not professional at all. How could he qualify to be a manager? He's very aggressive. He has lied twice to me about spaces ( OPEN) saying they are rented and they are not. Rented spaces and just reserved spaces two different things. SOS Self Storage is losing money due to his business practices. He puts unnecessary pressure on Jessica and she feels uncomfortable. All she says is I have to do what my boss says. It's not her fault and I understand that. I currently rent space #9 , I have emailed lake Elisonre and corporate please call me. I need to resolve my issue soon.
WS
W S
1/5 | 3 years ago
Clean facility. Good service but never see the same customer service rep more than a few times. I was late going out the facility by 2 minutes one night. Had to call the emergency number, the CSR did everything that she could to help me get out asap. Have had nothing but good experiences with SOS. Hope this will confine. One suggestion though, maybe post the gate/facility hours somewhere that current customers can be reminded of what they are, as we do not carry our paper work with us at all times and most people will not remember everything that was stated at time of initial renting of unit.
CS
Candy Scribner
5/5 | 7 years ago
Nice storage place with good hours and good pricing. I go there every year around Christmas to store presents and they even let me wrap in one of the rooms with a big table. If you want a really good value get one of the odd shaped roof are you guys you can get a larger room at the price of a smaller one Beyonce prints are good for storing things that you don't need to get to and one section and then leaving me easily accessible things out front. Make sure you save room for popcorn and we drink and go to the office
TH
Trent Hill
5/5 | 6 years ago

FAQs

  • How long does the move take?

    Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.

  • What is the right time to schedule a move?

    Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.

  • What days are Sos Storage open?

    Ans: To check our operating hours, please visit our website or call us at the number given on the website.

  • How are fragile items handled by Sos Storage?

    Ans: Sos Storage uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.

  • How does the Sos Storage ensure the security of my belongings during the move?

    Ans: Sos Storage ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

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