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Sunset Moving And Storage Group INC Info | Compare Moving Quotes

Google Reviews: 3.5/5

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Blogs

3.5
Average Rating
40%
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60%
The worst of the worst!!! We had the most horrific experience with this so called movers. We used them on January 2022. After taking your money via zelle, only via zelle (because they know there is no chance for a credit card dispute) they only cared to get our money and provide the worst service. They announce that they pride themselves on employing only professional and experienced mover.. Big lie!! The two men who came to move our furniture only cared about how much we were going to tip them and after two hours they stopped working unless we paid them additional time. On top of it, they broke our bed and didn't even care. When we called Edgar to the office to report the damage he was rude and said we must submit a claim with pictures which we did. They said it would take a month for the insurance to send us a check and we are still waiting!! Six months later and not even a word regarding our claim. I don't know how this people still get customers. I will report them to the better business bureau so they don't scam decent people!! This is not the way to do business in this country!!!
MA
Mabell Angel
1/5 | 2 years ago
Horrible customer service, not reliable.. had a 10am appointment they reschedule to 2pm. 2:30pm they ask me to confirm pick up location… come 4pm I received a message saying they have to cancel and they are going to refund deposit. No one answers the text nor the phone anymore… now costing me additional expenses…
DT
Demar Tomlinson
1/5 | 3 months ago
I used this company for an out of town move yesterday, approx 200 miles away. I found them on Angie's List, they quoted me the best price. They were very professional, polite, and arrived on time. They showed me my agreed upon invoice and explained how the time would work. They worked very quickly, and wrapped my stuff the right way. They took great care of my belongings on the load and unload. They did not try to shake me down for more money. The final price was what I was originally quoted. They even worked around my pets. I couldn't have had a better experience. Special thanks to Jorge and his teammate for a job well done.
CG
Carol G
5/5 | a year ago
DO NOT USE! Won’t return my own property to me!! They forgot to deliver the legs to my dining room table during my out of state move. The table legs were located at their warehouse yet they still will not return them to me. I have contacted them over and over with empty promises they were trying to find a truck and then that they would ship them to me. Now they are just ignoring me completely. I had used this company many times before without issue but could never recommend them or use them again after this last time. In addition to the missing table legs, a console table arrived broken (fine things happen) they tried to give me furniture that wasn’t mine (including a personalized wedding portrait that I hope got returned to the correct owner) and they lost a portion of one of my beds rendering it unusable, not to mention their lack of communication throughout the entire process. I doubt I will get any money from the claim form they had me fill out. But mostly I am sick of not being able to use my dining room table and zero response or accountability from this company. It’s unacceptable!!
AK
Abby K
1/5 | a year ago
Amazing. The two gentlemen assigned to my moving day (M&M) were extremely professional.They called ahead to let me know that they were on their way. My belongings were dismantled and packed and put back together with such good care and speed. This company is very lucky to have Marcus and Mario taking care of business. They both made my day a lot easier. Great Job !!
Dd
David da Costa
5/5 | 2 years ago

FAQs

  • What services does Sunset Moving And Storage Group Inc offer?

    Ans: Sunset Moving And Storage Group Inc offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.

  • Who will bring the packing supplies?

    Ans: Sunset Moving And Storage Group Inc will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.

  • Can the Sunset Moving And Storage Group Inc disassemble and reassemble furniture?

    Ans: Sunset Moving And Storage Group Inc can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Sunset Moving And Storage Group Inc will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • What days are Sunset Moving And Storage Group Inc open?

    Ans: To check our operating hours, please visit our website or call us at the number given on the website.

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