Super Friends Moving LLC Info | Compare Moving Quotes

Very disappointed in our experience with Super Friends moving from packing to unloading over the past few days. After having a very good experience in the booking process and working with Aaron to move dates around and answer questions during a virtual walk thru, the lack of professionalism and experience of the crew members was a very disappointing and frustrating surprise. We chose this company after receiving quotes from others in large part because they seemed very thorough and professional and they were recommended by our realtor. The actual move did not live up to this initial positive impression at all. Packing day: The crew was supposed to arrive between 8-9 on Thursday and arrived after 1 pm after having to reach out to Aaron for an update at noon. The main person seemed to have experience, but the two people helping him appeared to never have moved anyone before, asking the main lead how to pack plates and cups and fragile kitchen items. Loading: I watched them carry a wood bed frame unprotected to the truck and drop it off the end of the truck. I approached the crew member to look over the damage (split in two places and deep marks in several spots) and to ask why it hadn’t been wrapped. He said he planned to “put a blanket on it when he got to the truck” and gave me attitude when I said that all furniture items needed to be wrapped inside before moving the items since damage could happen en route (as it did). Meanwhile a leather chair was sitting alongside the damaged headboard also unwrapped and was sitting in the pouring down rain. He draped a moving blanket haphazardly over it to protect it. They left a white rug to the end of the day after walking all over it with their wet shoes. I rolled it myself and put it in my own car to try to save it from the last hour of moving activity. Unloading: on arrival, the yellow moving van had a knack for hitting low hanging branches instead of trying to avoid them and had the whole street on edge watching them back down in a zig zag, narrowly avoiding cars. New neighbors asked who the company was so they could avoid using… After the loading experience, I requested the crew to protect the floors and doors of our home, prior to unloading (something I discussed with Aaron when booking and expected as standard practice). The lead crew member looked surprised and offered up his one floor protection roll which made it about 15 feet into the house. I was able to locate some other mats to lay down myself in hopes that it would help minimize the impact since the crew was unprepared. After witnessing this unprofessional move unfolding, I texted Aaron to let him know and see if he could intervene with some more guidance for the crew because they were resistant/giving me attitude when asking them for a greater level of care to be taken with both our furniture and our homes. As of tonight, I have yet to hear back from Aaron or Jakub. Both have received phone calls, texts and emails in the last 48 hours. I’ll provide updates to the damage as we begin to unpack.

I decided to use SF moving again for a second move and what a mistake that was. The movers backed into a support pole for my driveway gate and snapped it. The movers let me know they had done it and apologized but said they would fix it before leaving. They did not end up fixing it and just left. I contacted the company to report the issue and Jakub came out to take a look. He acknowledged they had broken it and committed to fixing it. It has now been 6 months and I’ve sent 5 emails and left 3 messages and they just completely ghosted me. I also contacted my attorney and still may go through route. I am now stuck with a repair of over $1000 for my gate and fence. I will never use this company again and recommend you also look for other options.

This company was responsive with the quote but when it came time to schedule the move they never returned a single phone call or email. Our move date came and went and we had to scramble to find an available mover.

I just moved to San Francisco from Seattle and this was a really good experience with Super Friends Moving. I really highly recommend this company and I'll call them again if I have to move again. They arrive just in time, all my furniture and boxes in perfect condition, really nice prices and 100% trustworthy.

Great experience with Jakub and Super Friends Moving. They made a tough move happen quickly and at the last min. I really appreciate it and would certainly recommend them to anyone. Thanks, Jakub