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the moving boys
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The Moving Boys Info | Compare Moving Quotes

Google Reviews: 2.3/5

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icon_mdetailCall +1(267) 428-3442
icon_mdetailMap 1237 N 4th St, Philadelphia, PA 19122, United States

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Reviews

Rate This Business
2.3
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100%
I ordered a table from Structube on September 12th with free delivery, not realizing they use a third party for deliveries. The Moving Boys were in charge of delivering my table. I received a voicemail to confirm the delivery on the 19th and called back, leaving a message to confirm my delivery window, which was set for 12-4 PM. By 4 PM, no delivery. (Not surprised) Around 5:30 PM, I received a call from the delivery driver, informing me they’d arrive in 15-20 minutes and apologized for the delay due to an accident. I kindly let them know they were well past the scheduled window, and unfortunately, we were no longer home as I had taken time off work for this. It's now been a week, and I haven’t heard anything from them. I’ve called their office 15 times, and I have yet to speak to a real person. I called Structube and they advised me they sent 2 emails to signal them to call me - nothing. This experience has been incredibly frustrating, and I am concerned about the status of my product. Large companies like Structube should be more careful about who they partner with for delivery services. This lack of professionalism is unacceptable.
DD
Danika Delarosbil
1/5 | in the last week
Had a beautiful live edge table delivered from Quebec and they were the last leg of the delivery service. Didn't Call ahead as requested then the delivery person told us they didn’t want to bring it in the house, likely because it was strapped to a pallet. “wasn’t what their paperwork said” They were going to leave it in driveway unless we made room for it in the garage. A service provider who doesn't provide a service or try to remedy the situation...the rating is 1 star for the person who answered the phone.
JL
Julie Labelle
1/5 | 4 years ago
Please be wary when using this company. I ordered a leather sectional couch from Costco.ca, and this is the local delivery agent that handles their "white glove delivery". While they were friendly and on time, that's where the positive aspects end. They entered my home with their shoes on (middle of December means snow, salt and sand), and walked around my living room without caring about the mess this was making. They were also not careful when using a blade to cut open the boxes, resulting in one of the pieces of furniture having a slash in it. Costco.ca tried their best to resolve the situation, but since the damage was done to a part of the couch that is bonded leather, I was told it was not repairable (and it couldn't be replaced either, because it's now out of stock). I strongly recommended to them that they use another local company to do their deliveries, because it reflects poorly on them. I do not recommend Moving Boys at all.
JS
Josee S
1/5 | 4 years ago
Delivered a couple of items and ran over our green bin, garbage bin, and blue bin on the way out, destroying them and not cleaning up the mess. Very unprofessional and would not recommend a company that is okay with leaving a mess like that behind.
BC
Branden C
1/5 | a year ago
Horrible service. Costco uses this company for the white gloves delivery service. We purchased a bed through Costco.ca and it was delivered by TMB. Its a long story but to shorten it up the delivery agents have no knowledge on how to set up products. They used vulgar language in front of my wife and small children because the delivery agent had to do his job. In the end Costco hired another company to come back and make it right. I will say TMB was careful to not damage the home when bringing in the items so they get one star.
dw
derek woodford
1/5 | 6 years ago

FAQs

  • What services does The Moving Boys offer?

    Ans: The Moving Boys offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.

  • Are there any additional fees besides the moving quote?

    Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.

  • Can the The Moving Boys disassemble and reassemble furniture?

    Ans: The Moving Boys can arrange services to disassemble and reassemble the furniture. If you need such a service, inform us in advance.

  • What days are The Moving Boys open?

    Ans: To check our operating hours, please visit our website or call us at the number given on the website.

  • How does the The Moving Boys ensure the security of my belongings during the move?

    Ans: The Moving Boys ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

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