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the polar express van lines

Google Reviews: 4.2/5

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icon_mdetailMap 28-66 College Point Blvd, Queens, NY 11354, United States

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Blogs

4.2
Average Rating
60%
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40%
Quoted $1200 flat rate for a move. Drivers were supposed to arrive at 9am and did not show up until 230pm. The owner claimed there was traffic but one of the movers let it slip they did not have a truck and had to find one. There were no moving supplies in the truck, including moving blankets, hand trucks or dollies. After half loading the truck with only boxes and leaving all the furniture stating it would not fit and they will do the rest of the move the next day the movers headed to my new home at 9pm. When they arrived the owner called, said the price was now $3800 and if we did not pay he would leave with the boxes. After we refused they did in fact leave with the boxes. After they left the owner called again at 2am and stated he would do it for $2000 to “make it fair”. We had no choice but to agree due to the fact that our items were being held hostage. The next day magically the price jumped again to $2500. Stay far far away from a total scam of a company and pay no attention to the one word fake reviews!
s
scape1
1/5 | 3 years ago
The Polar Express Van Line website states it is Better Business Bureau A+ Rated. However, that is not the case and it is not BBB rated at all, which can easily be confirmed on the BBB website, and is ineligible to be BBB certified. Jordan Rodgers, the owner of Polar Express Van Lines, is a con man who routinely would hold customers belongings hostage while increasing the price - don't fall for his low ball quotes. Polar Express is not licensed or insured, and Jordan himself has ZERO experience as a mover. I wasn't fired - I refused to work for him anymore - I did maybe 6 moves for Jordan over a two month period. There are no "employees". Polar Express is anything but a legitimate company.
ML
Michael Lewandowski
1/5 | 3 years ago
Very professional. Jordan had the headache of dealing with management moving requirements the date after Christmas. He made it happen & the move was smooth. The day of the move in the movers came in (michael) very professional, nice, & they took care of all my belongings. They also set up where to place my things. Would definitely hire them again in a couple of years. Hah
JA
Jojo Anne
5/5 | 3 years ago
Amazing work from these guys. Cared about my belongings like it was their own. Very careful yet very swift. Even made room for what I thought wasn’t going to fit. Great team. Would recommend anytime. -Don
DD
Dylan Dvllain
5/5 | 3 years ago
I had need to move asap due to personal reasons and The Polar Express had helped me tremendously. They were packed my items with care and they exhibited great customer service. This company is a great deal for anyone looking to move.
DA
D'Angelo Arrington
5/5 | 3 years ago

FAQs

  • Who will bring the packing supplies?

    Ans: The Polar Express Van Lines will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. The Polar Express Van Lines will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • When is the best time to move?

    Ans: The best time to move is weekdays and off-peak season. During this time the The Polar Express Van Lines are easily available and moves are less expensive.

  • How does the The Polar Express Van Lines ensure the security of my belongings during the move?

    Ans: The Polar Express Van Lines ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

  • Can I make changes to my move date with The Polar Express Van Lines?

    Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.

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