Twin Cities Transport & Recovery INC Info | Compare Moving Quotes

Nice enough people, horrible communication. Originally the job was estimated to be $125 plus tax. Truck Driver came within 30 minutes to assess to see whether he would be able to recover my vehicle, upon inspection he said that he would get back to me as soon as he and the company were done assessing the environment. Never received a call back. Still stuck. 30 minutes after another man walks up who I presumed to be with the towing company informs me that the original driver had gotten his truck stuck. I asked the man about any details of what was going to happen and more importantly how much everything was going to cost. I never received a call about cost or confirmation of planning or anything. Hours pass no calls so I call the company for any information the lady on the phone tells me that the estimated price would be $150 an hour and that that would be priced starting upon arrival which I presumed to be when the truck actually go there. 3 hours after my original call with absolutely no calls back I see a bobcat through the trees and presume that finally I would be unstuck. Two trucks and three men when I get there when the bobcat got there it took less than an hour to get my car out. Not until I meet the company in the parking lot am I informed of the price totaling $1500. I never received a call for any information or confirmation of any plan. I am thankful to be out of the predicament that I was in but nonetheless felt somewhat trapped into an expensive plan. If there was active communication I would not be as irate as I am however because of the lack of communication the entire situation has left a sour taste. The people are nice but it does not excuse the lack of proper business practice and poor communication.

The tow was on-time, however, the tow truck driver left the key turned in my car while hooking it up and towing it, killing my car battery. When we arrived to the destination (Discount Tire), the tow driver left my car in the middle of the parking lot and then took off without telling me the battery was dead. The driver had to have known it was dead because he was in the car, preparing to back it into a spot, but took off once the payment had processed. Luckily the wonderful staff at Discount Tire were happy to help me jump my car, but this lack of communication from the driver was super annoying and unprofessional. The tow was also over $200, for a 2.5 mile ride, way more than estimated.

I hit a pot hole today (2/15/23) in St Paul and bent 2 wheels. Called up TCTR and not only was the staff very friendly but they were extremely helpful! The driver showed up quickly and he was a very nice guy plus he saved the day! I'm thankful for this company and their employees, they do an amazing job! If I ever need to be towed again I will definitely be calling them first, I highly recommend using them!

Wouldn’t let me get my car because the registration card was expired my title should be in the mail any day but I had insurance plus the money and a proper id and they still wouldn’t let me get my car out. They close at 5 mind you i got there at 4:30. I couldn’t make back in time so they added another $50 to my account. Which I didn’t understand if I showed that I was the owner to my car. Came back the next morning only for them to say my car was there two days which is a lie but according to them it was. They told my guy it was $230 at first but when we got there it was $347, and we got there as soon as they opened smh

I broke down in my tow truck with a car on my flat bed at I-35 W and 494 in Minneapolis at the worst possible place on the off ramp, the driver showed up asap I believe his name was Mike? He has been doing this a long time he said. It was obvious he has because he was calm , professional, and was just a great guy. Price was right for my situation, highly recommend these good people for towing! Paul Katz. Owner Katz Tow