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u-haul moving storage at n chaparral
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U-haul Moving Storage At N Chaparral Info | Compare Moving Quotes

Google Reviews: 3.8/5

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icon_mdetailMap 1201 N Chaparral St, Christi, TX 78401, United States

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Reviews

Rate This Business
3.8
Average Rating
20%
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40%
Cleanliness. The interior was not clean, the passenger seat was full of dog hair and there were cookie scraps around the driver seat. It took a good while to remove the dog hair with tape. Also the exterior of the van was not washed, the windshield was dirty and was told that the units are not washed upon return and that it is up to the renter to wash the unit if they desire to do so. Very disappointed. Also after having loaded the van and ready for our trip, I received a phone call from U-haul, inquiring if I could return the van and exchange it for another unit because this van had been reported stolen. I mentioned that van was completely loaded for the trip and that it would be too much trouble to unload and load up again plus delay our travel schedule.I was told that it would be OK to use the van and that U-haul would take care of the situation.I inquired about if I were to be stopped for this reason on the road by a trooper and was told to just explain the situation and provide them with the rental agreement. Upon return, I inquired about the theft and was told that there had been a mistake and that the stolen van was not our rental. We were never informed about the mistake during the rental time and this was on our minds during the entire trip. No communication. Again, very disappointed.
HG
Hector Garcia
4/5 | 4 months ago
Associate asked for a reference, and phone # to confirm my rental intentions. Unbelievable that a customer has to do that when you have our drivers license info, and credit card at hand with address, etc. I process that wasn't required at a neighboring location previously. Then both associate, and manager had attitudes telling me to go to previous location if I disagreed, something I would gladly have done if they had what I was renting. I will not give them my business again. My returning of dolly was much more professional by the males working there the following day, but the woman, and female manager both need retraining.
AR
Antonio Rivera
1/5 | 8 months ago
They changed me extra fees at the end of bringing the truck back and charged me more money. I don’t recommend them.
JB
Jessica Barnes
1/5 | a month ago
Had an issue with trailer light module that turned out to be incorrectly installed by previous dealer. Joseph and Romeo got it fixed and got me a trailer that fit exactly what I needed. Excellent service!
K
Kevin
5/5 | 6 months ago
Poor scheduling on pickup. Roll your dice, don't count on what your Uhaul appointment says. I had to make a 50 mile round trip just to get my auto transport due to the manager.
RA
Russell Allison
3/5 | 5 months ago

FAQs

  • Who will bring the packing supplies?

    Ans: U-haul Moving Storage At N Chaparral will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.

  • Are there any additional fees besides the moving quote?

    Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.

  • What is the right time to schedule a move?

    Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. U-haul Moving Storage At N Chaparral will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • What days are U-haul Moving Storage At N Chaparral open?

    Ans: To check our operating hours, please visit our website or call us at the number given on the website.

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