U-haul Moving Storage Of Evanston Info | Compare Moving Quotes

Great staff at this place. Martel is a man of his word and has extraordinary service. You can tell that he really cares about his business. Emmanuel also helped me with the truck return. It was a hassle free experience. I would recommend this location. I have rented a u haul from this location twice in the last two years and have had great experience.

Excellent, efficient and friendly customer service, nothing to improve upon. We had reserved a moving van on the long weekend with Budget and upon arrival, they didn't have one on site. No effort to rectify what seems to be a common issue with Budget. I called U-Haul and not only did they have a truck available, they let us extend the rental until the following morning though it was a last minute request on our part. 10/10--thank you UHaul (2125 Dempster, Evanston)

**UPDATE** Traevon Robinson from the regional office resolved this issue within seconds. Thank you for doing what everyone else refused to acknowledge and do. This Uhaul location issued a contract under my name to some random person. This person goes to the store, picks up the vehicle, and hands them a driver's license showing it's not the person on the contract or the authorized driver. Uhaul then decides apparently that this is acceptable behavior to issue contracts abusing customers information. I call Uhaul for support to cancel/nullify this transaction and end up speaking with a Representative named Jessica online due to the individuals on the phone not knowing how to help. Jessica then proceeds to tell me in a number of different ways that they will not cancel/nullify the contract due to this random person already having the equipment. At one point I am then directed to contact the GM Martel Harlan and give this person a chance to correct this issue in 72hrs. I call the store in the morning and speak with Rachel who says she can go ahead and correct this issue promptly and send me an email verifying. About 7 hours pass and no email stating the issue is resolved so I call again and Rebecca answers. Rebecca notifies me she's aware of the issue but they're "busy" so I need to be understanding. Rebecca states she'll send an email confirming the issue has been corrected "when able". My issue here is that my personal information such as name, HOME ADDRESS, email, and phone number are being given out and used on contracts I have no association with. If this random person damages the vehicle who is liable? Is it them or, is it the person listed on the contract that was also listed as the authorized driver? This random person commits a crime who will the police be calling for if this person flees the scene leaving the vehicle behind? Did this person read the contract and go yup that's me I'll sign it no problem.

U-Haul changed around my reservation multiple times, shrinking the size of available truck each time. The morning of pickup, they told me the person who had my truck wasn't coming back until that afternoon. The person on the phone made it sound like it was my fault for them not having the equipment I had already reserved for an 8 hour window of time. If only I'd come earlier, they would've been able to give me someone else's reservation and screw over someone else. Totally disrespectful and ended up wasting 2 hours of my reservation time driving all around Chicagoland for smaller and smaller vehicles. I get it was a busy day for moving, but there's no reason to make things more stressful and irritating for everyone when a mistake gets made. Steer clear of U-Haul in general, but this location in particular! Had never had a problem like this until now.

Really bad service at this location. I included 2 hand trucks and 1 furniture dolly in my truck reservation and when I showed up, I was told nothing was available. I was told that reserving the items isn’t a guarantee I’ll get them. What’s the point of reserving them in the first place then? It would be impossible to move without them so I had to buy new ones on the spot. No apologies or anything from the woman. They only had 2 people working on a Saturday morning, causing long delays. I only had a 3 hour window to move out of my building and this delay put me 30 min behind. Really poor customer service and overall experience here.