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u-haul moving storage of hazelwood

Google Reviews: 3.8/5

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icon_mdetailMap 8961 Dunn Rd, Hazelwood, MO 63042, United States

Seattle Moving & Storage
5/5
1585 McNeil St, DuPont, WA 98327
DOT No.: 4025637
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Extra Mile Van Lines
5/5
1900 RESTON METRO PLZ, STE 600 RESTON, VA 20190
DOT No.: 4163060
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NORTH AMERICAN MOVING EXPERTS LLC
5/5
10973 S US HIGHWAY 1 PORT ST LUCIE, FL 34952
DOT No.: 3929365
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NORTH AMERICAN MOVING EXPERTS LLC
4.8/5
1525 NW 3RD ST STE 8
DOT No.: 3709259
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Blogs

3.8
Average Rating
60%
0%
0%
20%
20%
We rented a 15’ truck. it just happened to be a rainy day. We drove for about 7 1/2 hours. The truck had a leak on both sides of the cab. We called to get customer service assistance. They informed us that we would have to pull over and wait on roadside assistance and did not know how long it would take them to arrive. We informed them that we did not want to stop and sit on the side of the road or somewhere until they figure it out when the assistance would arrive. They suggested we pull over And purchase a tarp and cover the cab of the vehicle, which is unacceptable. They said we could file for reimbursement for the tarp. We were literally soaked from our shoulders to our underwear from the water leaking in over the seatbelt and running down over our bodies. Once we reached our destination we asked them about some type of compensation. We were informed that U-Haul‘s policy is that the vehicles are waterproof and not water resistant. They informed us that there was nothing that they could do. We spent $1300 on a one-way U-Haul rental and this is the treatment that we received. Where is the customer service and understanding that we were not comfortable and inconvenienced during our whole drive?
AL
Anthony Leach
2/5 | 2 months ago
They don’t clean out their vehicles prior to renting them out again. We got a rental just before close and had to take it to the car wash too vacuum because the seats and floor were full of pet hair.
AT
Amber Tomlin
1/5 | a month ago
Doug, Marquita, and Corey are Amazing and the service was awesome the store was neat and clean fully stocked and we were in and out in no time. Everyone dislikes moving and they made a stressful time smooth!!! Highly Highly recommend Top Tier Service!!! 10 outta 10 !!!
CF
Channa76 Family Vlogs
5/5 | a month ago
I had a few issues with the app for the truck pick up, return, and etc. There were some over the phone reps at the calls Center (2) that gave bad customer service. But overall, majority of the U-Haul workers, from the call center, Hazelwood, MO location & etc. gave phenomenal service. Thank you.
MS
Michelle Simmons
5/5 | 2 months ago
This was my second rental, from this location in a week. My first visit I did self check in online. This time, I opted for self check in again, however this locations wi-fi signal is weak so it would not detect my location, so I was not able to do self check in. Samantha helped us out & she was wonderful. She was kind & efficient & funny! While we were checking out...She gave us 2 of the coldest waters on earth, which gave us life...as we moved a few recliners. This will now be our go to location...even with the weak wi-fi!I Thank you Samantha for the kindness. I hope we see her again when we go back!
NN
Nicki No Worries
5/5 | 2 months ago

FAQs

  • What services does U-haul Moving Storage Of Hazelwood offer?

    Ans: U-haul Moving Storage Of Hazelwood offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.

  • How do you estimate the moving cost?

    Ans: Moving costs are evaluated by considering multiple factors related to your move. Some factors included in the calculation are moving distance, date of your move, property size and type, and services required.

  • Who will bring the packing supplies?

    Ans: U-haul Moving Storage Of Hazelwood will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.

  • When is the best time to move?

    Ans: The best time to move is weekdays and off-peak season. During this time the U-haul Moving Storage Of Hazelwood are easily available and moves are less expensive.

  • How does the U-haul Moving Storage Of Hazelwood ensure the security of my belongings during the move?

    Ans: U-haul Moving Storage Of Hazelwood ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.

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