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u-haul moving storage of masterson station
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U-haul Moving Storage Of Masterson Station Info | Compare Moving Quotes

Google Reviews: 4.2/5

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icon_mdetailCall +1(859) 309-5729
icon_mdetailMap 2425 Merchant St, Lexington, KY 40511, United States

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Reviews

Rate This Business
4.2
Average Rating
80%
0%
0%
0%
20%
Incredibly kind, helpful, and understanding people work here. I will ALWAYS come back here and always recommend them. Editing to add: there was a glitch with the app upon drop off and U-Haul *corporate* customer service was awful. The people at the store though…AMAZING. I don’t think I’ve ever been more shocked with the level of customer service than I have been with this place. WOW
AM
Allison Mills
5/5 | 3 weeks ago
The staff at U-Haul Moving & Storage of Masterson Station were extremely helpful and tried to make a bad situation better for me, however there was not an acceptable solution. None of this was the staffs fault, I want to make that clear, it was all because of the system/higher up management. I reserved a larger storage unit over a week before I showed up with my 15 foot truck to move into my storage unit. I was told when I arrived that they did not have that storage unit available, and that I was also the 3rd person THAT DAY that this had happened to. The very kind employees there offered me two 5x5 units because that was "all that they had". I did not have anywhere else to go with all of my stuff and was exhausted from hours of driving so I agreed. I should have realized that 764 cubic feet of my belongings was not going to fit into 400 cubic feet of split up units. My mattress would not even fit into one unit they were so small. We moved what we could into the two units and called it a night (it was like 9pm at this point), and the next day I purchased a very large unit at Extra Space Storage and moved the rest of my things into there. I do not understand why I was able to reserve and pay for a storage unit on U-Hauls website when in fact there was NOTHING available. I would call this fraudulent and a bait and switch. Do not recommend.
HP
Hannah Pierce
1/5 | 4 months ago
LOVE THIS UHAUL-THE BEST! Brooks and his team are simply incomparable. I have rented UHaul products on a regular basis. After a breakdown and need to be hauled off a busy interstate, Brooks made sure to relieve my stress until I could retrieve the trailer in another state. Simply the kindest gesture and I will always give this facility all of my business and a recommend that You do as well!
DB
Donna Biggs
5/5 | 2 months ago
The convenience and accessibility of equipment at U-Haul makes it possible to operate on your own schedule, and if that means getting a truck and trailer midday and not bringing it back until after hours, they make it possible to do that. The expense makes it affordable to nearly everyone needing to use their equipment, and I've never seen any of their equipment in bad shape or dirty.
ZL
Zachary Lloyd
5/5 | 2 months ago
I would like to personally "Thank" the Owner/Operator of the 2425 Merchant St location in Lexington, KY. The staff is extremely knowledgeable and helped me beyond measure to ensure a safe tow/hitch was installed. My son's graduation at the University of Kentucky, required me to set up a tow hitch. The "Owner" personally hooked up the hitch and ensured all was safe. We made it back to Winston-Salem, NC Safely (9 hour) trip was successful because of their attention to safety detail. Thank you and your team!! 5 Stars for the Client Experience and Safety!!!!! Well done helping me to get back home. Sincerely, Antwain Tate Goode, Ph.D., MBA Andrea La Mone Goode, Economist Winston-Salem, North Carolina
AG
Antwain Goode
5/5 | 4 months ago

FAQs

  • What is the right time to schedule a move?

    Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.

  • Are there any items that the U-haul Moving Storage Of Masterson Station will not move?

    Ans: There are many items that U-haul Moving Storage Of Masterson Station will not move including cash, valuables, jewelry, sentimental items, and more. There is a list of items that U-haul Moving Storage Of Masterson Station is not authorized to move.

  • How does the U-haul Moving Storage Of Masterson Station handle heavy and bulky furniture?

    Ans: U-haul Moving Storage Of Masterson Station carry moving and packing equipment to move complex shapes, and heavy items.

  • How to get a moving estimate from the U-haul Moving Storage Of Masterson Station?

    Ans: U-haul Moving Storage Of Masterson Station provides online and on-call moving estimates. Connect with us to get the moving quote easily.

  • Can I make changes to my move date with U-haul Moving Storage Of Masterson Station?

    Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.

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