U-haul Moving Storage Of Santa Rosa Info | Compare Moving Quotes

Beware!!! Rented a small box truck for the day. The gas was at 3/4 full (strange but ok), and they said to bring it back the same. Took a picture leaving and took a picture when I brought it back. Gas was the same but got charged $14 for gas. The receipt email said to contact them for any question and when I did, nobody replied. I feel like I got scammed.

Even though I picked up at 7 pm, the man at the counter asked me to bring the truck back by 1 am. 6 hours later. I paid for 24 hours. Though I was finished with the truck at 11 pm, it is unsafe in that area of Santa Rosa for a single person, let alone a woman, to bring a truck back to that location. I resent the presumption of rrquesting to put me in an unsafe situation. The truck was so filthy that they had hosed it off but it was soaking wet about 2 feet inside the truck bed. When I grabbed the nylon webbing handle to pull down and reclose the roll up door it had about an inch and a half thick caked soggy mud on it and squished through my fingers. I was unable to grab or use that handle for the duration of the rental due to the entire handle being covered in a thick layer of mud. Then I placed my moving blankets inside the back of the truck and they soaked up the dark black liquid from the rear of the back platform and hauling area. Probably road exhaust type black that isn't being cleaned with soap and scrubbed ever, just sprayed until wet with a hose. The cab of the truck was also filthy as was the windshield. The photos of the condition of the truck at check out are from pre-damage and wear and tear. It looks like they were taken when the truck was brand new. It has 140k miles on it. The check out app would not accept my current photos of the truck. I have them on saved on my if needed

NOT RECOMMEND. Use any other rental company. Me and my wife had two tires blow out on the auto trailer and the uhaul truck itself broke down. 3 separate instances all with in our one way trip. Granted we did use uhaul roadside assistance, What was supposed to be a 13 hour drive turned into just shy of a 3 day trip because of 3-5 hours we waited each time. We paid $1450 for our 3 day uhaul excursion and at the end of all that we were refunded $350. It’s a corrupt system where the same person renting faulty equipment, decides if you get compensated when that equipment fails.

Inattentive staff Mileage and fuel were inaccurate Debris left in truck bed Circuit pack hanging from console

The charges for mileage & gas were incorrect & based on Fraud! The truck performed so poorly I was barely able to accelerate. Based on UHAUL’s information of “10” Miles per gallon that a truck uses & I allegedly only went 10 miles why was I charged an extra 2 gallons of gas after I just put in 4 gallons less than 1/2 block from the Uhaul location. So Uhaul is using Fraudulent calculations to over charge for gas & mileage. Rep. Lonnie threatened me at the time of rental transaction. I have documents & witnesses to prove my claims of Fraudulent mileage & gas used calculations & threats from Rep Lonnie! See you in court