united family movers

Horribly dishonest company. They moved a resident into our condo building a few months ago. The movers themselves were rude, disrespectful, and ignored rules regarding where they should access the building. The movers caused $1500 in damages to a brick wall with the truck when departing and kept going. The owner of the company, Luis, disclosed that he had not obtained background checks on the movers prior to hiring them, and said he had fired them. Luis kept promising to pay for the wall repair. I’ve called at least 15 times, and he kept promising to pay. He is dishonest and obviously doesn’t care about his company’s reputation. Be warned.

Update Review: They came back out and finished the job and project to my complete satisfaction. A special thanks to Eli who made this happen. He was very patient and ensured that this time, the job was done correctly. Just like before, the crew was very professional and did a great job. I am very happy with how the move turned out. Great job! Pros: • The moving crew was professional, performing their duties well. • The team was punctual, ensuring they arrived on time for the move. Cons: • Staffing Issues: A noticeable shortage of staff on the day of the move led to significant delays. There was no advance notice given about this shortfall, which could have allowed for better planning or adjustments from my side. • Lack of Coordination and Communication: The moving day was marred by considerable confusion due to poor coordination from the management team. It was challenging to obtain clear explanations or timely responses, adding to the stress of the move. • Additional Charges: A 5% fee for using credit or debit cards, disclosed only on the moving day, was an unwelcome surprise. The encouragement to pay via cash or Zelle without offering a corresponding discount felt underhanded. • Payment Policy: The requirement for full payment before unloading the truck, not previously communicated, is not a standard industry practice and added undue stress to the moving process. • Incomplete Job and Billing Issues: The job was not completed as agreed, with a promised storage unit move left undone. Despite this, the service was charged without any offer of refund, demonstrating a lack of care and responsibility towards fulfilling agreed-upon services. Overall Impression: While the moving crew was professional and punctual, the management and organizational failings of Family First Movers significantly tarnished the moving experience. Issues such as understaffing, poor communication, unexpected charges, a peculiar payment policy, and particularly the incomplete job and billing for unrendered services, are serious concerns. These management shortcomings, combined with a lack of transparency and accountability, mean I cannot recommend their services and would not use them again.

I recently used United Family Movers to move my belongings from Fort Lauderdale to Ocala, and I couldn't be more satisfied with their service. After inquiring with 12 other movers, United Family Movers offered the best price by far, and even with the low price, they did not disappoint on service. Carlos and his crew were exceptional – they went above and beyond in every aspect of the move. They were hardworking, professional, and friendly throughout the entire process. Elias was also amazing, taking the time to do two video calls with me to go over everything in detail and ensure that all my needs were met. The entire team made what could have been a stressful experience smooth and efficient. I will definitely be working with them again for any future moves. Highly recommend!

All the personnel in this moving Company is very courteous. From the initial call with my sales person, to the last time I spoke to them regarding all the details of my pre and post move, I found them to truly understand great customer service. It took a few months to work out all the hic ups in my move, but they finally did it as promised. I am giving them a 4 star review because the nicest piece of furniture I have, ended up with a lot of brown glue from the tape they used to wrap the piece. If only the movers had used blankets all around my piece of furniture to wrap it, none of us would have been aggravated. The lesson here is do not allow any movers to use brown tape because you will have brown glue on your furniture. But I would recommend the Co. and would use it again applying what I have learned on this move.

if you want your stuff in one piece don’t use these folks. They literally just cut us off on the turnpike about two miles before exit 138. 10:10 am on June 28.