unwind moving llc

I had so much stuff in my apartment to move! It was overwhelming. But the Unwind team of Brian, Christian and Ronaldo made it look like a piece of cake! They worked so quickly and efficiently and were very helpful throughout the process! The service was exceptional and the team was just amazing! They took so much care to properly wrap and secure my furniture and pack it neatly into storage. These guys are the best!!! I will definitely be using Unwind again!!

This review is a bit overdue, so I cannot pass on any longer to post a service evaluation on Unwind Moving, their owner Sebastian, his super Office Manager Nadene and their "fast" moving crew. The review is for 4.5 (more on that later) so it was rounded up to 5 starts for Yelp. Ironically, if it wasn't for Yelp's Project quote process, I would have not found this business, so I am thankful for that match! Couple of things made me consider Unwind, one being that Yelp offered a guarantee as Unwind was a business marked with a badge, which made the transaction eligible for coverage up to $2,500. It was like a warranty of sort - and the reviews offered, though small in number, were mostly all positive. My "move" was quite simple, per se. I just needed to remove a french-door refrigerator from a 5x15 storage unit and move it to a location. The tricky part was, it was packed away all the way inside the unit, so most of the items stored needed to be moved out. But during the Project quote process I specifically wrote these details and was hoping for a flat rate type of moving, not an hourly. To my surprise, the first mover I wanted came back with an astronomical quote of over $1300 (for a 3 person at 4 hours minimum) - a cost of a refrigerator! And other quotes were not promising either as they ranged from $1000 to $1800 - just for a refrigerator move! Unwind came with the first flat rate response of $375 - which felt like a steal - with 2 men and 3 hours, which sounded very reasonable! The conversation to process the move with Nadene was exception! She was on top of the scheduling, the move negotiation and details, and even getting COI (Certificate of Insurance) within hours of our conversation was nothing but impressive! Nadene was friendly and articulate, it was such a pleasure to work with. She went through the details of the move, we made a decision to meet the next evening to complete the work. So why then 4.5 and not a full 5-star rating? Well, there was a hiccup during the moving process that could have been avoided. First, I went an hour ahead of our scheduled time at 5PM on the day of the moving to get started on the removal of the stored boxes to pave the way to the fridge. I had thought we would be done by 6, or 6:30PM latest and not having eaten lunch earlier, I thought I can 'survive' until then. Unfortunately, the prior moving job went over-time. My move kept getting pushed back. First to 6PM. Then to almost 7PM by the time they arrived at the storage. Nadene apologized for the complication, and this is where they earned my respect. Nadene informed me that the owner - Sebastian - was unhappy with the outcome of my move because it was substandard for his business. He joined his team to facilitate a faster move once they arrived. Then as the fridge was finally out of the dungeon that is my storage unit, Sebastian went one step further and made an executive business decision to offer me such an exceptional resolve to make up for all the complications this move had caused. What was offered (not revealing it!) impressed me so much that he promptly won my future moving business. It also succeeded in retaining my word-of-mouth promotions I often offer for products and services (I've done campaigns for Samsung, LG...). Caesar & Wallace were left to deliver the fridge and they patiently moved in the new fridge and even moved the old one to place it in a designated area, as requested. They also took the time to install the water line to the ice maker part of the new fridge, to complete the work in a timely manner. They deserved every bit of the $100 tip they received! Unwind Moving lived up to the positive reviews they have been receiving, the hiccup only becoming a distant memory to the quality of service and Sebastian's business ethics. I can confidently say, Nadene will take excellent care of you, otherwise, Sebastian will step above and beyond to show that his clients are his full responsibility!

I really wanted to like this company. The communication was very easy at the beginning, the movers came on time and the work was very fast. Unfortunately after they left and we started to unpack, we saw immediately some problems - most of our glasses were broken and one of the dressers was broken too. I sent some pictures to the owner and he apologized. Today we continue with our work and we saw that a second dresser is broken on the back - two of the drawers are broken too and they were just put inside to mask the issue. Before all this, I recommended the company to my neighbors, hopefully they won't have the same problems as we had.

My husband and I recently relocated from New Jersey to Florida, and choosing Unwind Moving was the best decision we made. Sebastian, the business owner, and his team were absolutely phenomenal. From the start, they displayed an incredible level of efficiency, kindness, and understanding that made the entire moving process smooth and stress-free. The team brought great energy and an incredible vibe to the move. They were not only honest and extremely professional but also made us feel at ease throughout the journey. Their speed in packing and unpacking was remarkable, saving us so much time and hassle. Their prices are unbeatable, offering great value for such exceptional service. This has been the best moving experience we've ever had. If you're planning a move, look no further than Unwind Moving. Highly recommended!

Caesar and Walace were hands down the kindest and fastest movers. This was my first time booking a moving company and it was the best experience I could ever ask for! They were fast, on time, and every took the time to do things they didn’t have to do! Would rebook them in a heartbeat! Their prices are affordable and provide a 5 star service . Thank you for everything!!