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us-1 van lines of ga, inc. Information
6474 Warren Dr Nw, Norcross, GA 30093, United States
5/5
5/5
5/5
4.8/5
Blogs
Worse moving company we’ve ever dealt with. Do NOT use them. Showed up late, missed all commitments, did not finish the move in one day as contracted and then held our furniture hostage unless we paid the FULL amount for the job which was not even half completed. One of the crew members went ballistic for no reason at all, used very crude language calling both my husband and me names, almost had to call the police because of his violent behavior. No one bothered to call and tell us the second day that the crew that was scheduled to arrive by 8:30 to finish the job would not be there until late afternoon. We found out only after calling the office at 9:30 questioning why no crew on site yet. This caused major downstream issues with our schedule and the schedule of our buyers.
We ended up calling in another company to finish our move; paid a premium to get them out on such short notice but at least they were able to get us out of the house on time, a contractual obligation which US1 Van Lines did not meet. We are now dealing with corporate over their breach of contract and trying to recover some compensation for them not meeting the contractual obligation.
Despite the horrible experience, we would like to commend Steven, he worked hard doing the best he could under such terrible circumstances.
PC
Phyllis Carmichael
1/5 | 5 years ago
Do not use this company to move unless you are prepared to wait a long time for your delivery, have broken/disassembled furniture that they are not willing to replace, and have good insurance. US-1 Van Lines picked up my household items in Canton, GA on 6-22-18. I was told when I ordered the move that it would take from 7 - 21 days for delivery. My home didn't show up to Los Angeles until 8-12-18. I was told it was because it was a busy time of year. I expected some things to break in the move and attempted to get insurance from the company they recommended, but no one called me back and my insurance company doesn't offer moving insurance. I did have some things broken items which I was ok about, but found out my desk, that was in one piece when they put it on the truck was disassembled by their people in transit. They didn't put the disassembled pieces in a box or wrap them with tape. When I attempted to put the desk together, it was missing many pieces and was bent (metal desk). I reached out to dispatcher Lisa who said she was going to call the delivery people. When I called again, she hadn't heard back from the delivery people. I never received a call back. I filed a calm, expecting replacement value of my desk $179.99, since it was total negligence of their contractor, not employee (real professionals). I received a letter back from John Wagner in their claims department, whom according to them is not at their location when you call, wanting to only pay $27.60, the weight value. I totally understand the weight value insurance on broken items, but not items their people disassembled!!!! I will never use them again or recommend them to anyone!
DL
Diane Light Waight
1/5 | 6 years ago
This company is so bad, they need to give me stars for dealing with them!! If you love your sanity and belongings, DONT even bother calling this company for a quote.It will be low and you'll be wooed. Then they'll tack on additional fees (despite promising you there won't be any additional charges the day of your move). They showed up 3 hours late. They didn't finish the move. It took 3 days of badgering, crying, begging and paying the guys under the table to finish it up. We sold the house and were in breach of contract for not being out.
My things went into storage and then the drama continued! They wouldn't let me have my things until I paid the bogus upcharges. I called the corporate office in Miami and they refused to consider that they might have provided bad service, never apologized for the poor treatment and didn't follow up with any return calls. Lisa is a total Jerk.
When it was time for my things to come out of storage they gave way my appointment, then told me they weren't available and then tacked on MORE additional charges. I made an appointment for another company to come pick up my things and confirmed it for 3 days leading up to it. When we arrived, Jonathan wasn't there and the guys refused to let my nice movers into the warehouse. Then we had to wait for them to load a truck that took an hour more. (Yes, I'm paying the nice movers to wait while these jerks putz around). They finally let us in and won't give the guys access to all of my crates so they can pack the truck efficiently. They won't turn on lights in the warehouse to see, at least half of the items were missing inventory stickers and the US1 guys are rude, unprofessional and very unhelpful through the whole process. At the last minute they realize they had a couch in another dark corner of the warehouse and make my nice movers go get it.
We finally leave and get everything unloaded at my new house. Come to find out, US1 didn't give me all my things. I sent an email and get no response.
So if you value your sanity and furniture, DO NOT call US 1. I wouldn't wish them on someone I didn't like since no one deserves this bad of service.
Remember I said they took 3 days to get the things out of my old house? On that final day, they told me they had been over booked and were going to call on a Sat morning and cancel 4 moves. Don't know if they did cancel them but can you imagine those poor folks who were counting on them that morning.
If you DO want someone to steal or break your things, track footprints all over your carpet and put holes in your walls on moving day, call US1 Moving, they are the guys for you!
CH
Christy Hiatt
1/5 | 6 years ago
I called this company US-1 Van lines and I'm delighted. Moving a huge house was scary and expensive. Thanks to the incredible staff, and the movers everything went incredibly well. The guys were amazing and they worked so hard with such a positive attitude. They made sure I was happy and satisfied. If anything needed to be moved to another room no problem, they did it with a smile. They were absolutely AMAZING ... On top of that, I could not find a moving company to give me a better price.
I could not ask for anything more from the beginning to the end. A big thank you also to Tommy who are very professional and also very friendly and available.
CB
Cathy B
5/5 | 7 years ago
This was the best moving experience ever !!!! I got a quote with Carmen and ending up paying only a little more than what was quoted ( just know drive time is more of a truck rental fee, you have the pay for drive time ). Since I knew that going in there was no issue. The team we got was the absolute best ! The crew boss was named John, he was great. Louis was the best mover who has ever lived, and I told him he was amazing ! He knew how to disaseble and reassemble everything so fast ! Dixon was good. They didn’t mess around and didn’t run out the clock, if anyone needs a mover I would recommend this team specifically!!!!!
CM
Courtney Mann
5/5 | 5 years ago
FAQs
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How do you estimate the moving cost?
Ans: Moving costs are evaluated by considering multiple factors related to your move. Some factors included in the calculation are moving distance, date of your move, property size and type, and services required.
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What is the right time to schedule a move?
Ans: It is recommended to schedule a move 2-4 weeks before the moving date. If you are moving during a peak season, book the move as early as possible to get affordable prices.
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How to get a moving estimate from the Us-1 Van Lines Of Ga, Inc.?
Ans: Us-1 Van Lines Of Ga, Inc. provides online and on-call moving estimates. Connect with us to get the moving quote easily.
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How does the Us-1 Van Lines Of Ga, Inc. ensure the security of my belongings during the move?
Ans: Us-1 Van Lines Of Ga, Inc. ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.
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Can I make changes to my move date with Us-1 Van Lines Of Ga, Inc.?
Ans: Contact us as soon as possible. We have policies about rescheduling or changing the moving date, we will provide resolution accordingly.
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