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us interstate rail long distance moving Information
3411 Nw 9th Ave Suite 704, Lauderdale, FL 33309, United States
5/5
5/5
5/5
4.8/5
Blogs
Absolute scam!!!
I’m not even sure how I initially got set up with this company, but never again. I thought I was calling Mayflower but somehow got routed through to this company. The gentleman I spoke with on the phone was very pleasant and gave me a reasonable quote, and even offered to pack my house for me. Unfortunately that is where the good ends.
Upon arriving at my house the day of my move, the moving company informed me that my move would cost an ADDITIONAL $8,000 from what I had already paid due to “the size of my move”. I was initially quoted for about 600 cubic feet, which was then more than doubled to 1400 cubic feet upon pickup. Not having any other options, I was forced to pay because they already had my items on their truck.
I found it really puzzling to believe that my move would take up that much space since the place I was moving out of was a 700 square foot condo.
I was then told that I would have 60 days of free storage, but after taking my items the company informed me that it would only be 30 days. I then called the storage company with the details of my drop off and they informed me that they had no record of me or my items which was very concerning. I then called the number on my invoice for US Interstate & Rail who also had no record of me. Finally after calling the number on the website, they were able to direct me to the storage company that had my items to arrange for delivery.
My items were then held hostage for delivery until I paid their driver an additional $1,700 for a Uhaul they had to rent because their “80 foot truck” supposedly wouldn’t fit in my 100+ foot driveway.
I was told by the moving company that along with the packing services I had paid for, it also included unpacking, as well as a $25,000.00 insurance policy per item that they packed, so it just made sense to have them do it all.
Upon delivery, my items were delivered in a small uhaul (again confirming my belief that this wasn’t the 1400 cubic foot move they tried to tell me it was) and all left in my garage for me to unload, unpack and put together. Upon unpacking I came to find out that a box of my music gear (that this company packed) was now missing. Equipment totaling over $10,000.00 now unaccounted for, as well as multiple items such as my TV, Couch, entertainment center and other music equipment all broken. Along with that, there were numerous items that did not belong to me.
Hoping that it was a mix up and that maybe I got someone else’s items and they received mine, I tried reaching out to the company numerous times for the following month with zero response.
After the 6th inquiry with no response or follow up, I proceeded to move forward with opening a claim for the missing items.
After 3 weeks, the claims company reached out to me and informed me that my move did not cover the $25,000.00 per item packed that they told me, but instead only 60 cents per pound, making my reimbursement due $91.00. Had I known that they were lying about their insurance coverages, I would have packed and done the move myself.
Not only am I out from being severely overcharged for the move, but now I am out thousands of dollars worth of musical equipment that I have acquired over the years, while this company refuses to take any accountability to try to help me recover/replace my lost and broken items.
This company claims that they aren’t brokers, but the more I have had to deal with them, the more I begin to believe they are lying about that as well. DO NOT USE THIS COMPANY!!!!
MF
Michael F
1/5 | 7 months ago
This company is a scam. They removed my original review. I called them looking for a quote to move a 1 bedroom apartment halfway across the country and was told it would be $3,500. I told them everything I was moving. I paid the 50% deposit. They sent another company to move me and told me it would be $7,000 to move my items. I have been fighting with them to get my deposit back.
JM
Joann Martin
1/5 | 2 months ago
Scam Alert! This company scammed me hard! I hired them on 6/13/23 to move my elderly father's belongings from Tucson to San Diego, I explained to their sales associate (scam artist) that my dad is a Vietnam Veteran and had just had a stroke and neither of us could be present to meet the driver at the storage facility in Tucson, their scam artist assured me they are a "professional logistics company" and they "dealt with picking up from storage facilities all the time" and it was "no problem" for his driver to cut a lock off my dad's storage unit. The day they were scheduled to be there (6/17/23 between 11 am and 3 pm) the driver had called me saying he was on his way from Phoenix to Tucson to get my dad's stuff, I told him the names of the Cube Smart employees who were on shift that day as people of contact to let them in, the driver stated he could not cut the lock off my dad's storage unit. Shortly thereafter I got a call from a "customer service" representative from US Interstate and Rail confirming they could not do what there sales rep had said they could. So now I am panicking, I had my dad call the storage facility and he e-signed an Agreement to Abandon Personal Property Agreement, 45 minuets later I notified a different (you never get to speak to the same person) US Rail service rep the employee at the storage facility was standing by to remove the lock from the storage unit for the driver and that we were good to go. I never got any confirmation that the driver ever arrived, and was unable to contact US Interstate and Rail until Monday morning when I was informed the items were never picked up and the pickup was delayed at least 48 hours with no estimated delivery date, I had to cancel the contract and move the items myself and substantial extra cost and time wasted, and I lost my $810 deposit, my bank, Chase can't do anything because they make you pay via an ACH payment (e-check). All in all one of the worst experiences of my life, huge lesson learned, I've heard stories of our elderly veterans getting ripped off and now my father and I are just another statistic.
TB
Travis Blake
1/5 | 5 months ago
Absolutely robbed me on my move. Signed a binding estimate in which I disclosed every item and size for $9,200. The day of the move held me hostage without a gun and said the price was now $21,000. If I didn’t agree they were keeping my 4,624.02 deposit. Company is a absolute joke. Filed complaint with BBB but they won’t do anything. Going to end up spending way more in court suing them. Do not ever use this company for any reason!
JT
Jared Taylor
1/5 | 10 months ago
These guys are thieves. Most dishonest company I have ever encountered in life. All of our furniture was either lost or broken. A complete and utter tragedy.
CK
Chris Kozak
1/5 | 5 months ago
FAQs
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How does a Us Interstate Rail Long Distance Moving handle moves during bad weather?
Ans: Us Interstate Rail Long Distance Moving take all necessary steps to ensure the safety of your belongings during bad weather. During bad weather moves, all the items are packed in waterproof materials, and safe transportation is ensured.
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Does anyone need to be available at the current location and destination address?
Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Us Interstate Rail Long Distance Moving will need to complete some paperwork and your directions to park the truck and proceed with the move.
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How does the Us Interstate Rail Long Distance Moving handle heavy and bulky furniture?
Ans: Us Interstate Rail Long Distance Moving carry moving and packing equipment to move complex shapes, and heavy items.
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What days are Us Interstate Rail Long Distance Moving open?
Ans: To check our operating hours, please visit our website or call us at the number given on the website.
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How does the Us Interstate Rail Long Distance Moving ensure the security of my belongings during the move?
Ans: Us Interstate Rail Long Distance Moving ensures the security and safety of your belongings while they are in transit. The moving truck once locked will be opened at the destination. All the items are packed, labeled, and loaded carefully.
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