velocity moving and storage inc

Trustworthy and efficient, Velocity Moving And Storage impressed me with their service during our family's move a few weeks ago. They dedicated six hours to packing without breaks and delivered our belongings without a scratch a few weeks later. I highly recommend them to anyone in need of a reliable moving company.

The movers who came to my rescue were lightning-quick. They loaded the vehicle quickly and delivered everything to my new apartment. Keep up the good work!

Outstanding in every aspect. The crews were punctual, professional, and courteous. No damage occurred; they took great care to protect all our furniture. I am more than satisfied with their service.

My move cross country from Philadelphia was brokered out to Velocity Moving and Storage by International Van Lines (IVL) summer of 2022. In one word, the job they did was atrocious. I made the mistake of putting faith in a Forbes article praising IVL and ultimately went with the company based on that and the lower quote I was given compared to two other leading companies, which as it turns out was nothing more than a drastic under quote as I was hit with some big overages upon loading of the truck (an additional $2400), and it only got worse from there. Also of note, Justin and Karen at IVL were very responsive to the point of money being exchanged, then crickets. The movers from Velocity Moving didn't bring enough packing materials, which led to them having to come back the next morning (What? You have to reserve parking and elevator time weeks in advance for a move in a big city apartment.). Worse were the astonishing and blatant shortcuts taken in packing and loading. It was exhausting feeling like I had to keep an eye on all three guys all day to try to minimize the shortcuts being taken, and I ultimately couldn’t to any avail. So many things went into boxes loose and unwrapped, touching and piled on top of each other. Speed was clearly the priority and not protection of belongings or minimizing them being lost. Examples of cringe worthy things observed: wooden bar stools covered with nothing but packing paper, dining table inverted right onto filthy, gritty floor rather than onto a blanket for disassembly, road bicycle handlebar damaged, shelving unit that they didn’t break down came apart down the hallway and was left before dropping it into a large box after I inquired about it, and the components were never all recovered, multiple sets of screws and shelf pegs got separated from the furniture they belong to, removable glass from a bar cart and side table were left in place and just put on the truck, framed art unwrapped and all shoved in a box together, TV prepped by placing cardboard over the screen with the metal plug on the screen, an area rug was properly rolled so it was as short as possible, but then the rolled rug was folded in half and taped that way. Multiple chunks were taken out of the walls and there were scuff marks galore. This was just during packing. Regarding the overages, multiple pieces of furniture were not disassembled. I asked about disassembly and they replied, “I can break it down if you want.” You can guess how that ended (they didn't). In the end there wasn’t enough space on the 26 foot truck. My wife and I started disassembling things ourselves at our second stop to try to save space and because we knew they would be better protected that way and the movers weren’t going to do it, but it was too insignificant at this point. We then had to wait for a second truck to come and pick up a few items, and pay for it. Asinine as the same move was made on a single 20 foot truck a year prior. On the other side, weeks later (they deliver within a month, you don't get to pick the day), the damages were significant. Even a moving insurance agent was appalled by the claim and photos of damages, particularly interested in their packing of a flatscreen TV with items all around it including an ironing board, which rubbed and scratched the TV. Dents, chips, scratches, and tape residue EVERYWHERE. Hole right through a coffee table. Two nightstands with shelves and legs smashed off. Missing boxes and items. It goes on (see photos--just a small sampling). Had to go through a long third party insurance claim (not Velocity's--terrible reputation and claims process) and recovered nothing beyond the price of the insurance with deductible. Velocity compensated zero despite the manager ("Mr. Oliver") saying they would take care of us due to their negligence. Thing of nightmares. Do yourself a favor, avoid Velocity Moving at all costs, and by extension International Van Lines. How Velocity is in business and whey IVL trusts your move to such a company is beyond me. I will never use either again.

Thankfully, nothing broke! The people were awesome, and the movers were lifesavers. Velocity Moving And Storage is the best long-distance mover! I'd suggest these.