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vitran logistics inc

Google Reviews: 1/5

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icon_mdetailMap 2810 Marshall Ave, Tacoma, WA 98421, United States
icon_mdetailNationwide DOT No.: 2310196

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Blogs

1
Average Rating
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I wish I read the reviews before scheduling with them. We asked for pick up at the time convenient for Vitran. They selected 2 hour window between 11 AM and 1 PM which we agreed. Nobody arrived during that time and we contacted operator to inquire when the pick up will happen at about 1:10 PM. Operator (name Manuel) notified me that he does not have drivers there at the time and that the driver will be later may be at 2-3-4 or 5PM. Why did they schedule between 11 and 1 if they did not have drivers available? Why did not they call to let us know? He said that he will arrange the driver ASAP and call me 30 min prior to the driver arriving. At 3:30 there was nobody there and no call from the operator. During the next call Manual literally laughed when we said that we are going to cancel the shipment. Vitran does not care. They do not care about their customers. Manual refused to give me the phone number of his supervisor and at 3:30PM he claimed that the supervisor left for the day. All it takes from the shippers and the operators is to estimate as precise as possible, make pick up on time and delivery within reasonable time! Not too much to ask.
VM
Victor Mayorkis
1/5 | 13 years ago

FAQs

  • Who will bring the packing supplies?

    Ans: Vitran Logistics Inc will bring high-quality packing materials for all the items listed in your inventory list. These supplies include moving boxes of different sizes and strengths, packing sheets, packing tape, bubble wrap, and more. For delicate and fragile items, specialized packing supplies will be used.

  • Are there any additional fees besides the moving quote?

    Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.

  • How long does the move take?

    Ans: Long-distance moves take longer duration than local moves. Local moves can be completed within the day while long-distance moves can take 2-7 days depending on the destination.

  • Does anyone need to be available at the current location and destination address?

    Ans: Yes, you or your representative must be present at the time of pickup and at the new house. Vitran Logistics Inc will need to complete some paperwork and your directions to park the truck and proceed with the move.

  • How are fragile items handled by Vitran Logistics Inc?

    Ans: Vitran Logistics Inc uses high-quality packing supplies to pack fragile items. They use special packing items like bubble wrap and Styrofoam balls to avoid movement.

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