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we got moves az Information
12639 N 30th Ave, Phoenix, AZ 85029, United States
5/5
5/5
5/5
4.8/5
Blogs
I was going to let what happened for our move slide until we received fraudulent charges on our credit card today. We had two charges for HP Instant Ink. There are a few reviews about fraudulent charges for other customers after their moves. Our first move with them two years ago, they were two hours late but fast so we decided to use them again. We were told to make a deposit of $50 when we first made the appointment and I was told to send to their Venmo. I did and an hour later I get a call about them not being able to access their account and Venmo was going to reverse the transactions and I had to send to their cash app. I kept getting texts and calls at 9:30pm (very unprofessional) asking if I found their cash app account. I reached out to Venmo about the transaction and they told me they can NEVER reverse a transaction, the owner of the account has to.The owner lied to me when she told me she spoke to Venmo herself and they told her the charge would reverse. I let this all go since I just wanted the move to happen. Then it comes to the day of the move. I was told a window of 12-2pm. I get a text at 1:30 that their truck is having issues and we were asked to go pick up a U-Haul ourselves and the movers would be dropped off at our place. I specifically told them that we were using a credit card and they told us we had to put it on file and we could use it at time of payment. When it came time to pay, they were having "issues" and could not run our CC that they had on file. I am a pretty reasonable and understanding person, so I let a lot of this slide but the charges on our CC is unacceptable. This review is NOT about the movers, the three movers we had were amazing. They were so nice and fast. This review is about the owners.
MM
Maresa McMurray
1/5 | 7 months ago
I reached out with my boyfriend's help on Yelp and was quoted $120/hr, the cost of extra materials was not mentioned at the time. The day before my move I hadn't gotten a confirmation call, so I sent an email. That night I got a call confirming the teams arrival. They came within the agreed upon window and immediately got to work. The contract they provided was not quoted correctly ($130/hr) and I was told saran wrapping would be $25 and heavily emphasized to use. I called Dorothy to get clarification and expressed my discomfort in this cost not being noted upfront. The team moved my furniture from a 3rd story apartment to a 2 story home. While moving my adjustable computer desk it was dropped in the moving truck. I was too concerned about checking the functionality to check the damage and it was bad. Overall, all my furniture was dinged in some form or another and the house has markings on the walls, base boards, doors, and entryway frames. The total for three hours was $480 after excluding the Saran wrap. I tipped $10 each because I couldn't believe how banged up my furniture got. The movers left materials both in the apartment and house that I had to assist in returning. Two weeks later I noticed the damage on my table and reached out to Dorothy. My email was kicked back, so my boyfriend messaged on Yelp. We were left on read. I looked over the contract receipt and on the back it said that any damaged incurred in the move must be noted at the time of move.
I'm incredibly disappointed in the service of this business. I've moved several times, especially as an ex military dependent, and this has been the most frustrating. As a woman, the selling point of this business being women-owned really drew me in. But choosing this service based on that primary selling point is a sacrifice for quality service.
EW
Emma Willard
1/5 | 2 years ago
This company took over a deal from another company, their truck broke down and We Got Moves took the job. I paid a deposit for the other company but We Got Moves refused to accommodate or acknowledge this and demanded the full payment. I had no choice at that time, the other company of course won't pay back. I think they are partners. Would not trust We Got Moves or Together We Move, crooks!
PW
Patricia Wagner
1/5 | a year ago
I love this company. They gave me a great price and they were able to move my furniture the very next day. They wrapped everything with plastic wrap so nothing would fall loose. They set everything up and we're very professional and fast. I would definitely use them again for my moving needs. Give them a call
DG
Diane Gallo
5/5 | 2 years ago
The movers showed up when they said they would arrive. Very respectful young men Who were efficient, kind and very careful with my belongings. They found some cash when they moved a piece of furniture, and brought the cash to me. It was a large amount of cash and their honesty was very much appreciated. When they unloaded my belongings to my new home, they were just as careful and helpful. The only problem was after they left I realized that my queen bed rails were not here. I understand things happen, and I was not upset that they missed unloading them because they were wrapped up in blankets. But I was upset about was when I contacted Danielle, she said that someone will be bringing them the next day. No contact , no phone call from her the next day. She had told me she had them in her possession and will deliver them. I waited all day and she never showed up. This morning I had to call their business to find out why my bed rails were not delivered. She did apologize, but I had help yesterday to help me put my bed together, but couldn’t do it because I had no bedrails. She dropped them off this morning and there was no damage to them. I ask for an adjustment on my payment for the inconvenience because she did not communicate with me that she was not bringing them yesterday, as she had messaged me. I never received a response about an adjustment from her. I feel her communication skills need some work for being the owner of the company. If it were not for that, and my review was solely for the movers, I would’ve given five stars
BJ
Belinda Jarema
3/5 | 2 years ago
FAQs
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What services does We Got Moves Az offer?
Ans: We Got Moves Az offers a diverse range of moving services across the nation including residential and commercial relocation and more. All moving services are executed by industry professionals with years of experience.
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Are there any additional fees besides the moving quote?
Ans: Yes, several costs can be added to your moving quote, such as shuttle service fees, fuel surcharges, storage services, etc. These charges are depending on your moving requirement.
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Does anyone need to be available at the current location and destination address?
Ans: Yes, you or your representative must be present at the time of pickup and at the new house. We Got Moves Az will need to complete some paperwork and your directions to park the truck and proceed with the move.
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What days are We Got Moves Az open?
Ans: To check our operating hours, please visit our website or call us at the number given on the website.
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Does We Got Moves Az offer free moving estimates?
Ans: Yes, We Got Moves Az offers free moving estimates.
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