Westway Heavy Transportation Info | Compare Moving Quotes

**Review of Westway Towing in Oakland Park, Florida, 3 Stars** Westway Towing in Oakland Park provides a necessary service with a degree of reliability, but my experiences have been a mixed bag, leading me to give them a solid three-star rating. Here’s a detailed breakdown of what I've observed and experienced with their service:. Response Time and Efficiency My interactions with Westway Towing began when I needed a tow after a car breakdown. The response time was reasonable, considering the traffic conditions in Oakland Park. They arrived within the timeframe they quoted over the phone, which was appreciated during a stressful situation. However, there have been instances where the wait times were inconsistent, with longer waits during subsequent calls, which can be quite frustrating when you're stranded. **Customer Service** The customer service experience has varied significantly. Some of the staff are genuinely helpful and empathetic, providing clear communication and efficient service. On the other hand, I've encountered a few staff members who seemed less interested in service quality, which negatively impacted the overall experience. A more consistent approach to customer service would certainly elevate their standing. **Pricing and Transparency** Pricing at Westway Towing seems competitive at first glance, but there are occasional discrepancies between the quoted prices and the final bill. This lack of transparency can be off-putting. Clearer communication about potential additional charges or a more detailed breakdown at the initial point of contact would help in setting the right expectations and building trust. **Condition of Tow Trucks and Equipment** The equipment and trucks used by Westway Towing appear to be well-maintained on the surface. I haven’t had any issues with the safety or functionality of the tow trucks themselves, which is crucial for this line of work. However, the presentation of the trucks could be improved, as some look quite worn, which might not inspire confidence for all customers. **Overall Impression** Overall, Westway Towing offers a service that meets the basic needs of vehicle towing and roadside assistance but lacks consistency in customer service and transparent pricing. These areas of improvement could significantly enhance their service quality and customer satisfaction. For now, they earn a middle-of-the-road three-star rating, as they provide a necessary service but have room to grow in customer relations and service reliability.

BEWARE!! I got into an accident on 95 s express where I hydroplaned and hit a wall at 70+ mph and almost died. The police of sunrise must work with Westway towing and my car was delivered to this location far west. In the ride with their tow guy who smelled like weed, and let me know the owner hired him knowing he smokes weed on the job. The stinky ride took me to their location where I was on the phone with insurance company still frazzled and the owner tells me to hang up and that he has something important to tell me. I’m thinking my car blew up or something. He takes me to his conference room and tells me my car can be saved and that I have to release it to their recommended Fort Lauderdale collision center. I know I don’t have to pick anyone at the time my car is in the tow place and the only person to release it to is the insurance agent to check the car out. Long story short he tells me his guy will make sure it gets fixed or considered totaled and I would be making a mistake not releasing it to them. I look at the one star reviews (since everyone pays for 5 star reviews on google ) and it looks like it’s a scam going on where this guy gets kickbacks…..and the collision center doesn’t do a good job taking peoples insurance money. I Don’t appreciate being lured into their friends company and lies I have to release to a collision company instead of my insurance agent. Beware. Nasty unethical things going on here….. look at the one star reviews. They are real.

The workers felt like leaving early so I ended up standing outside their shop for over an hour when the listing says they close at 5pm. I’m still here standing. I also have a leg injury and there are no accommodations or seating for guests and my leg is starting to swell up. I arrived at 4pm and no one was there. The door to the office was left open and the room was filed with cigarette smoke. On the wall there was an after hours number that I called and a girl answered saying that a driver would have to come bc everyone left early. It’s Monday. It’s now 6 pm and the driver still hasn’t shown up. I need to be compensated for this time and for the inhumane conditions on this property.

Terrible deal, for ourselves who are a towing company. And for the customer worse. Racists Tell you the posters that are open until 6:00 pm from Monday to Friday to pick up and then at the window, the lady tells you that it closes at 5:00 pm. They didn't let me park in the Disabled Parking. The truth is that they are authorized to steal from you, since they ask you for a thousand requirements to take a car out of the Police Pawn and lengthen it as much as they can. To charge more.

I've been using them in a professional capacity for 12 years plus. They have never once let me down. Always on time, fairly priced and drivers are extremely knowledgeable in their craft